topic Re: Claiming Free Gifts in Offers & Add-ons

Claiming Free Gifts

MonkeySocks182 — Thu, 04 Jan 2024 12:21:32 GMT

I've recently purchased a Samsung Galaxy S23 but, when I go onto the promotion site to claim the free gifts (£100 cashback, Samsung Earbuds), it asks for a Place of Purchase. However, EE is not an option on the drop-down menu. Has anyone else had this issue and how did you get around it? Thank you!

Re: Claiming Free Gifts

Christopher_G — Thu, 04 Jan 2024 14:08:22 GMT

Hi @MonkeySocks182

Welcome to the community.

If you head over to this Samsung portal, you'll be able to claim your gifts. 🙂

Chris

Re: Claiming Free Gifts

MonkeySocks182 — Thu, 04 Jan 2024 15:40:43 GMT

Hi @Christopher_G,

Thank you for replying. That's where I've been trying to put the details in but EE is not on the drop-down list for Place of Purchase. I'm guessing I select BT instead given they are coming together with EE?

Thanks!

Re: Claiming Free Gifts

Christopher_G — Thu, 04 Jan 2024 15:57:24 GMT

I've just had a look and EE is definitely an option, @MonkeySocks182

Try this one, selecting 'yes' then 'Personal'. Any better?

Chris

Re: Claiming Free Gifts

RentalmanUK — Thu, 11 Jan 2024 13:38:47 GMT

HI NIt sure if this helps, you have to on the samsung promotions web site and register your request, they ask for proof of purchase to be sent, i sent the delivery doc, but they rejested that , i contacted ee and they sent a letter, but ironically my claim was rejected as i was told the the S23 ULtra was not part of the offer, so i have had to contact ee to get them to listen to the call, as i made sure as lost out 2 years ago whith a similar offer on the s21, you can also try this number if it helps 03316300436 samsung web site is samsungoffers.claim hope that helps

Re: Claiming Free Gifts

CHEZZA778 — Thu, 18 Jan 2024 10:02:26 GMT

Hi @Christopher_G @Christopher. I'm kinda stuck on the same claim page. But mine is with it asking how much I paid for the phone. Obviously its monthly.. I put in the up front cost bust it says too low

Re: Claiming Free Gifts

RentalmanUK — Thu, 18 Jan 2024 10:15:28 GMT

Update. Advised phone not part if promotion. Called ee they advised not aware of offer lol. Listened to my call. Confirmed mis sold advised return phone or take 10 monthly deduction. Ee mis sold this then denied the promotion was valid or even existed. Lol. They now say any offers takea screen shot just in case 4 evidence. Ps poor service poor attitude and mis selling promotions. Make sure its part of promotion prior to getting

Re: Claiming Free Gifts

Christopher_G — Thu, 18 Jan 2024 13:43:05 GMT

Hi @CHEZZA778

Does it say the full cost of the phone on your order confirmation or proof of purchase? If you enter that amount in, it should be accepted.

Chris

Re: Claiming Free Gifts

Christopher_G — Thu, 18 Jan 2024 13:44:16 GMT

Thanks for the update, @RentalmanUK

I'm sorry that you had that problem with your order. Thank you for sharing your experience with the community.

Chris

Re: Claiming Free Gifts

Ellieb1989 — Tue, 28 May 2024 18:58:57 GMT

EE and BT are not in the drop.down.....help

Re: Claiming Free Gifts

ALIABDI — Thu, 08 May 2025 14:34:03 GMT

Hi,Does EE have any free gifts for its customers?

Re: Claiming Free Gifts

Rach_H — Thu, 08 May 2025 16:38:25 GMT

Hi @ALIABDI,

Welcome to the Community!

We do have some offers running where you will receive a gift with a purchase, but these are phone specific. If you check ou the EE store, you can see what is available.

Rach