topic Re: EE Perk Reset in Offers & Add-ons

EE Perk Reset

SL-97 — Mon, 15 Jan 2024 16:41:16 GMT

How do I reset my EE perk account? The password reset wont work

Re: EE Perk Reset

Leanne_T — Mon, 15 Jan 2024 17:04:20 GMT

Hi @SL-97

Thanks for coming here.

Are you using your work email to log in and request the reset password email to?

Thanks 🙂

Leanne.

Re: EE Perk Reset

SL-97 — Mon, 15 Jan 2024 18:35:42 GMT

Hi, I have tried both personal and work emails. And have requested to reset the password, and then get the error, "We were unable to reset your password, please try again" after clicking on the link and trying new passwords

Re: EE Perk Reset

Leanne_T — Mon, 15 Jan 2024 18:39:15 GMT

Thanks for coming back to me @SL-97

I have sent you a private message for some details 🙂

Leanne.