topic Re: Inclusive Extras in Offers & Add-ons

Inclusive Extras

JAlvin99 — Tue, 28 Nov 2023 08:58:35 GMT

Hello everyone,

I was wondering how to see active inclusive extras within the app or website. I got three within my bundle last month BT, Apple music and something else. I only just got round to try and sort it out but when I go into my account can't see anything about the extras. Appreciate anyone help on this, Thank you.

Re: Inclusive Extras

Christopher_G — Tue, 28 Nov 2023 11:16:32 GMT

Hi @JAlvin99

Welcome to the community.

It's under the Plan & Subscriptions section, then add-ons. There's an 'inclusive extras' button on there. I've linked it below so you can go straight there.

My EE Add-ons & Benefits

Chris

Re: Inclusive Extras

Baileysnice — Sat, 13 Jan 2024 20:41:02 GMT

Hi there,

I have the netflix inclusive extra, same issue, I cant find it and any link to inclusive extras on the app or website just goes to a page not found.

Re: Inclusive Extras

Christopher_G — Sun, 14 Jan 2024 08:24:54 GMT

Hi @Baileysnice

Welcome to the community.

Could you try this link to your inclusive extras? It seems to work OK for me this morning.

Chris

Re: Inclusive Extras

Baileysnice — Sun, 14 Jan 2024 11:26:11 GMT

Hi there,

Im no further forward. Your link brings me here ( see pictures) there is no nmention of netflix on my extras and no mention of it in the list on my account against my sim router number.

There isnt even a netflix option on the list.

Where is it?

i was told I would receive an email or text pertaining to this and I haven't received anything other than an email confirming my new sim contract. It states I have netflix on it. But I simply cant find out how to access my code anywhere.

Re: Inclusive Extras

Christopher_G — Sun, 14 Jan 2024 12:36:07 GMT

If you scroll up, there should be a box that says 'Inclusive extras Included in your plan', @Baileysnice.

If that's there, click on that and let me know if it lets you choose/change your inclusive extras.

Chris

Re: Inclusive Extras

Baileysnice — Sun, 14 Jan 2024 13:10:07 GMT

the add ons and benefits are listed in the picture. No sign of netflix.

The options in the next picture are on the same screen but further down

again, no sign of netflix. And if I press the blue button below for see more, ot takes me to the page not found screen

Re: Inclusive Extras

Christopher_G — Sun, 14 Jan 2024 14:08:03 GMT

Can you scroll to the top of that page and show me the screen please, @Baileysnice. You should see this:

Do you see the 'Inclusive Extras Included in your plan' section?

Chris

Re: Inclusive Extras

Baileysnice — Sun, 14 Jan 2024 19:08:20 GMT

This is the top of the page. No icon on my screen for inclusive extras, only add ons.

[Mod edit: Image rejected as it contained personal information]

Re: Inclusive Extras

James_B — Mon, 15 Jan 2024 13:41:11 GMT

Hi @Baileysnice,

I'd recommend having a chat with our Customer Care Team via the help section of the EE app.

They should be able to activate it at our end for you.

Thanks

James

Re: Inclusive Extras

Pollyp2 — Thu, 14 Mar 2024 15:00:02 GMT

Hello,

trying to switch from Microsoft inclusive extra to the roaming pass. Everytime I click on it, it says not available at this time?

How can that be sorted?

Re: Inclusive Extras

Leanne_T — Thu, 14 Mar 2024 15:26:06 GMT

Hi @Pollyp2

Thanks for coming here.

How long have you had your Inclusive Extra?

Leanne.