topic Game pass in Offers & Add-ons

Game pass

Mikey23062001 — Sat, 13 Jan 2024 14:27:02 GMT

Hi I bought my Xbox from Milton Keynes 10 days ago with the bundle not received anything no voucher of £50 quid no game pass or anything sort it out please

Re: Game pass

Christopher_G — Sun, 14 Jan 2024 08:39:32 GMT

Hi @Mikey23062001

Welcome to the community.

Which bundle did you choose?

Chris

Re: Game pass

Mikey23062001 — Sun, 14 Jan 2024 14:58:55 GMT

It's the Xbox series X bundle if i don't get this soon any of them ill be cancelling with no penalty as it's not my fault

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Re: Game pass

Christopher_G — Sun, 14 Jan 2024 15:43:27 GMT

OK, thanks @Mikey23062001

The terms of the offer say: 'Your £50 EE store voucher will be sent via SMS 15-30 days after your purchase'.

You'll also be get a text message 14 days after purchase with a link to claim the Game Pass Ultimate.

Chris

Re: Game pass

Mikey23062001 — Sun, 14 Jan 2024 16:19:55 GMT

I got told in Milton Keynes 11 days ago that it would take a few days are you sure it's two weeks and is.the voucher for the store coming by post?

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Re: Game pass

James_B — Mon, 15 Jan 2024 08:36:39 GMT

Hi @Mikey23062001,

You'll receive the voucher via text message 15-30 days after your purchase.

Hope this helps. 🙂

James

Re: Game pass

Mikey23062001 — Mon, 15 Jan 2024 21:16:56 GMT

So my game pass will be confirmed this Wednesday as it would be 2 weeks since purchasing the bundle and then the voucher should come week two weeks after

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Re: Game pass

James_B — Tue, 16 Jan 2024 08:00:32 GMT

That's right, @Mikey23062001

Your voucher will be with you 15-30 days after your purchase.

James

Re: Game pass

Mikey23062001 — Tue, 16 Jan 2024 08:48:55 GMT

What about my game pass I bought it 13 days ago will I get it tomorrow

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Re: Game pass

James_B — Tue, 16 Jan 2024 09:05:59 GMT

That's right, @Mikey23062001 🙂

James

Re: Game pass

Mikey23062001 — Wed, 17 Jan 2024 14:28:55 GMT

Been two weeks no game pass come on 😭😭😭

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Re: Game pass

Leanne_T — Wed, 17 Jan 2024 15:22:19 GMT

Hi @Mikey23062001

Do you have the Game Pass add-on showing in your EE app?

Leanne.

Re: Game pass

Mikey23062001 — Wed, 17 Jan 2024 15:28:55 GMT

I bought it with my gaming bundle please give it to me

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Re: Game pass

Leanne_T — Wed, 17 Jan 2024 15:41:45 GMT

Hi @Mikey23062001

If you have not received a link to get set up, please call us on 150 and the team will get this looked into for you.

Leanne.

Re: Game pass

Mikey23062001 — Wed, 17 Jan 2024 19:12:05 GMT

How can I do that there's no section for gaming bundles

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Re: Game pass

Christopher_G — Thu, 18 Jan 2024 07:57:42 GMT

Just follow the options to discuss your account, @Mikey23062001

Chris

Re: Game pass

Mikey23062001 — Thu, 18 Jan 2024 16:45:55 GMT

Yes but there's no option on 150 to call about gaming passds

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Re: Game pass

Mikey23062001 — Thu, 18 Jan 2024 16:49:57 GMT

Can I have my gaming pass please from my bundle as it's been over two weeks and still not given it and no 150 cant help with it so hurry up olease

Re: Game pass

Leanne_T — Thu, 18 Jan 2024 17:02:50 GMT

If you select account queries the team will be happy to help get this looked into @Mikey23062001

Leanne.

Re: Game pass

Mikey23062001 — Thu, 18 Jan 2024 17:22:55 GMT

Where can I find that please?

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