topic Re: Microsoft 365 activation problems in Offers & Add-ons

Microsoft 365 activation problems

TheAubergine — Tue, 29 Nov 2022 21:35:21 GMT

I selected Microsoft 365 as my smart benefit add on when I took up my new contract in October but every time I try to activate it, I get sent a text code, input the code and then get a message saying “we are currently experiencing problems please try again later”…I didn’t realise that “later” meant I would still be experiencing problems in over a month?! Any ideas or who to contact would be most gratefully received! Thanks!!

Re: Microsoft 365 activation problems

James_B — Wed, 30 Nov 2022 08:37:31 GMT

Hi @TheAubergine,

Our Technical Support Team will be happy to help with this issue.

Thanks

James

Re: Microsoft 365 activation problems

TheAubergine — Wed, 30 Nov 2022 18:22:24 GMT

Thanks will contact them now…sorry late reply was working all day!

Regards,

Andy

Re: Microsoft 365 activation problems

GGslp — Sun, 07 Jan 2024 19:30:05 GMT

Same problem. I went also to the EE store and nothing. It is very disappointing.
did you managed to activate it?

Re: Microsoft 365 activation problems

GGslp — Sun, 07 Jan 2024 19:30:56 GMT

Hello,

have you resolved the issue? I have the same problem

Re: Microsoft 365 activation problems

Christopher_G — Mon, 08 Jan 2024 08:19:05 GMT

Could you try following the link on a different device or browser please, @GGslp?

Chris