topic Re: When I click the link for Apple TV trial, the app says it will "renew" today in Offers & Add-ons

When I click the link for Apple TV trial, the app says it will "renew" today

nothingmatters — Thu, 04 Jan 2024 11:20:18 GMT

I'm just trying to sign up for the free 6 months, but the iOS app says it will renew on 4th Jan (i.e today), and that it's £8.99 "starting today".

So I'm not sure whether to click subscribe, and it'll automatically apply the free months afterwards? I don't want to click subscribe unless I'm sure.

Re: When I click the link for Apple TV trial, the app says it will "renew" today

Christopher_G — Thu, 04 Jan 2024 13:33:10 GMT

Hi @nothingmatters

I don't think it would say £8.99, if you're taking out a free trial. It may be worth speaking with our Mobile Care team to see if they can help set this up for you.

Chris

Re: When I click the link for Apple TV trial, the app says it will "renew" today

nothingmatters — Sat, 06 Jan 2024 13:38:13 GMT

TL;DR

The solution is to edit your link to look like this: tv.apple.com/gb/carrier?p=EE_ATV6M&a=NNNNNNNN

E.g. If you got an link that looks like tv.apple.com/gb/carrier?p=EE_ATV6Mnull=NNNNNNNN, then replace the "null" with "&a". Or if you got a link like tv.apple.com/gb/carrier?p=EE_ATV6M=NNNNNNNN, then just put the "&a" before the "=NNNNNNNN"

@Christopher_G - I called, and I think I know what's going on here. Hopefully this can help your tech support?

The first link I got automatically looked like this: tv.apple.com/gb/carrier?p=EE_ATV6Mnull=NNNNNNNN (where I've replaced the digits with 'N', as that's unique to me)

That link doesn't work - it takes you to the Apple TV website, but doesn't redeem the trial.

When I called and they sent another link, it looked like this: tv.apple.com/gb/carrier?p=EE_ATV6M&a=NNNNNNNN

As I happened to be a software engineer and familiar with HTTP, I know that after the question mark "get" URLs have to look like a list of key=value pairs, separated by "&".

So it looks to me that whatever system is generating those initial/automatic URLs isn't (or wasn't) working, because the ampersand and key (e.g &a) was missing.

I tested this theory with the Apple Arcade trial URL, which had the same issue, and simply replaced the "null" with "&a", and it worked for that trial as well.

Re: When I click the link for Apple TV trial, the app says it will "renew" today

Christopher_G — Thu, 04 Jan 2024 14:58:20 GMT

That's really interesting, @nothingmatters. I've reached out to a colleague who works closely on this promotion to ask them to take a look at it.

Thank you for getting back to us with this information. 🙂

Chris

Re: When I click the link for Apple TV trial, the app says it will "renew" today

nothingmatters — Thu, 04 Jan 2024 15:01:00 GMT

No worries @Christopher_G

I posted it in a few of the issues on this topic - seems to have helped out at least one other person https://community.ee.co.uk/t5/Offers-Add-ons/Re-Apple-TV-plus-add-on-not-working/m-p/1344160/highlight/true#M42183

Re: When I click the link for Apple TV trial, the app says it will "renew" today

Christopher_G — Thu, 04 Jan 2024 15:26:58 GMT

That's what it's all about, @nothingmatters 🙂

Thank you!

Chris

Re: When I click the link for Apple TV trial, the app says it will "renew" today

lib_str — Thu, 04 Jan 2024 21:58:33 GMT

Absolute genius! This solution really works. Thank you 😊

Re: When I click the link for Apple TV trial, the app says it will "renew" today

slimtater — Fri, 05 Jan 2024 12:48:48 GMT

Thank you so much. How ridiculous that EE are sending an incorrectly formatted link out.

We didn't stand a chance!

Re: When I click the link for Apple TV trial, the app says it will "renew" today

Chimpass — Fri, 05 Jan 2024 21:31:10 GMT

Thank you so much. Me and my sister-in-law both tried activating the free 6 month Apple TV+ trial today and received a similar automated EE link to you but there was no 'null' between the 'M' and '=' so we just insterted the missing &a and it finally worked.

Interestingly we both received identical wrongly generated automated links, even the NNNNNNNNN number at the end was the same ending in ....1559 so that last bit isn't as unique as we thought.

Apple support were beyond terrible. EE support were really helpful but weren't able to fix the issue (I'll tell them what the fix is when they call back tomorrow).

For anyone with an existing Apple TV+ subscription I cancelled mine a little over 24 hrs before the next payment was due (last week) to get the full value of that paid up month. I then had to wait until today when the previous subscription expired before activating this 6 month trial. I didn't even have to logout and back in again on my smart TV Apple TV+ app. In 'View Subscriptions' it changed from '£8.99 (1 month) subscription' to 'Expired' this morning and after successful activating this EE offer just now it now says 'Apple TV Channel (promotion). Your EE plan includes Apple TV+'. Also my viewing history/ added shows from when I was a paying Apple TV+ subscriber are all still there.

Re: When I click the link for Apple TV trial, the app says it will "renew" today

nothingmatters — Sat, 06 Jan 2024 12:54:13 GMT

Thanks @Chimpass for documenting there might not be a '"null". Unfortunately I don't seem to be able to edit my 'solution' post, which would be helpful. Is there any way to do that @Christopher_G ?

Re: When I click the link for Apple TV trial, the app says it will "renew" today

James_B — Sat, 06 Jan 2024 13:14:47 GMT

Hi @nothingmatters,

Do you see an edit option in the drop down menu at the top right of your post?

James

Re: When I click the link for Apple TV trial, the app says it will "renew" today

nothingmatters — Sat, 06 Jan 2024 13:16:14 GMT

No - the only post I can see that I can edit is the one I made just now. I would guess there's a time limit.

Re: When I click the link for Apple TV trial, the app says it will "renew" today

James_B — Sat, 06 Jan 2024 13:24:35 GMT

I've sent you a PM, @nothingmatters

James

Re: When I click the link for Apple TV trial, the app says it will "renew" today

Mirkster — Thu, 11 Jan 2024 19:46:09 GMT

That worked for me too. Thanks for posting that.

Re: When I click the link for Apple TV trial, the app says it will "renew" today

Eurotrader — Mon, 15 Jan 2024 22:56:11 GMT

Genius!

It works, but come on EE. Send the correct URL!

Re: When I click the link for Apple TV trial, the app says it will "renew" today

Eurotrader — Mon, 15 Jan 2024 23:04:06 GMT

I just received the SMS. the URL is incorrect. I used this thread to work out the correct URL, but there must be loads of people that aren't capable of doing that. It's really not good that you're sending out an incorrect to URL.

Re: When I click the link for Apple TV trial, the app says it will "renew" today

TomBristol2 — Fri, 19 Jan 2024 21:09:24 GMT

Thanks so much, it worked for us with your tweak! Ours didn't say 'null' in the link but just added in '&a' before the = and we got the link we needed. Clearly they haven't sorted the links out yet but at least we have your work around!

😄

Re: When I click the link for Apple TV trial, the app says it will "renew" today

Asm147 — Sat, 20 Jan 2024 19:17:37 GMT

That works. Ee please just fix the link. And the message that says after trial will be 6.99 just before the one that says 8.99.

Re: When I click the link for Apple TV trial, the app says it will "renew" today

JenP12 — Sun, 21 Jan 2024 12:44:00 GMT

Thanks, couldn’t figure out why I couldn’t get it to work either. Over a month and link is still showing that error. Changed link and worked first time!

Re: When I click the link for Apple TV trial, the app says it will "renew" today

flutterbuzz — Sun, 28 Jan 2024 18:42:55 GMT

Cheers

Many thanks I inserted the '&a' after the ATV6M and it all worked well. Although I can't see how long the trial will continue for.