topic Re: Re: Apple TV plus add on not working. in Offers & Add-ons

Re: Apple TV plus add on not working.

l_cardani — Mon, 01 Jan 2024 19:31:00 GMT

Did you ever manage to resolve this? I'm seeing a few people in the forums with the same issue and no solution (other than calling technical support, who apparently send you to Apple who send you back to EE!!).

Re: Re: Apple TV plus add on not working.

Emsuk78 — Mon, 01 Jan 2024 20:08:44 GMT

I have. I spoke to EE technical and although not really their area we figured it out. When I originally used the link and signed up my phone was on my home WiFi so it didn't recognise I was with EE and do the extra mobile number step and set up my free 6 months. So I made sure I was all logged out of apple tv account on the phone and internet webpage, they then sent me a new link to my phone number, which I clicked on whilst on my 4g EE network, I then followed the steps with the Apple account I had already created and there was an extra step where it asked for my EE mobile number, and then the EE 6 month subscription was showing in my account. Now working fine in all devices. So in conclusion you must use the link whilst on 4G EE not wifi or it won't work.

Re: Re: Apple TV plus add on not working.

l_cardani — Mon, 01 Jan 2024 20:26:08 GMT

Thanks for taking the time to reply - glad you got it sorted!

I've tried whilst on 4G but it still isn't working for me, maybe that's because it thinks I've already used the link though - I'll try calling them for a new one tomorrow.

Thanks again!

Re: Re: Apple TV plus add on not working.

Katie_B — Tue, 02 Jan 2024 07:33:14 GMT

Hi @l_cardani.

Welcome to the community.

Did you receive a text with a link?

If yes, is it the link that is not working?

Are you seeing any error messages?

Speak soon,

Katie

Re: Re: Apple TV plus add on not working.

l_cardani — Tue, 02 Jan 2024 07:58:46 GMT

Hi Katie

Yes, I received a link - no error message but when I click on it it redirects to tv.apple.com/gb rather than an offer page.

Thanks

Louise

Re: Re: Apple TV plus add on not working.

Katie_B — Tue, 02 Jan 2024 09:04:15 GMT

Thanks for getting back to me @l_cardani.

Since speaking with Apple have you been back in touch with technical care?

Katie

Re: Re: Apple TV plus add on not working.

Bassman77 — Thu, 04 Jan 2024 08:27:55 GMT

Hello,

I am having the same issue - I received a link by text last night, but the only option is a 7 day trial direct with Apple, there's no obvious way to activate the EE 6 month trial.

Thanks,

Simon

Re: Re: Apple TV plus add on not working.

Leanne_T — Thu, 04 Jan 2024 09:17:14 GMT

Hi @Bassman77

Have you had the offer previously?

What device are you using to activate Apple TV+?

Leanne 🙂

Re: Re: Apple TV plus add on not working.

Bassman77 — Thu, 04 Jan 2024 09:21:48 GMT

Hi Leanne,

I've had Apple TV+ previously, but not through EE.

I'm using a Samsung S20FE.

Simon.

Re: Re: Apple TV plus add on not working.

Leanne_T — Thu, 04 Jan 2024 09:30:33 GMT

Thanks @Bassman77

Do you have the Apple TV+ add-on showing in your EE app?

Are you able to try the link using another browser or desktop?

Leanne.

Re: Re: Apple TV plus add on not working.

Bassman77 — Thu, 04 Jan 2024 09:48:29 GMT

Yes the add on is showing in my EE app.

I've now tried copying the link into another browser on my phone, and also on my laptop, but it just goes to the standard Apple TV+ homepage.

Re: Re: Apple TV plus add on not working.

Leanne_T — Thu, 04 Jan 2024 12:22:14 GMT

Thanks @Bassman77

In this case, please call us on 150 and our mobile guides will get this looked into for you.

Leanne.

Re: Re: Apple TV plus add on not working.

nothingmatters — Thu, 04 Jan 2024 14:28:24 GMT

For anyone watching this thread, I posted the solution here: https://community.ee.co.uk/t5/Offers-Add-ons/When-I-click-the-link-for-Apple-TV-trial-the-app-says-it-will/m-p/1344150/highlight/true#M42178

You can edit the URL so it works, without having to go through customer support.

Re: Re: Apple TV plus add on not working.

l_cardani — Thu, 04 Jan 2024 14:57:32 GMT

Amazing!! It's finally worked for me - thanks so much!

Re: Re: Apple TV plus add on not working.

Ally1501 — Thu, 15 Feb 2024 18:55:06 GMT

It worked! Thank you so much.

Re: Re: Apple TV plus add on not working.

yvonnereed — Thu, 12 Sep 2024 15:58:12 GMT

Apple app not working been told loads of things Frist need the TV box for it