topic Re: Confused by text saying my discount has been removed. in Offers & Add-ons

Confused by text saying my discount has been removed.

mhumphries42 — Wed, 03 Jan 2024 14:01:13 GMT

Yesterday I called to do an upgrade, and the friendly guy gave me a 10% discount as I had multiple lines and it will show on my next bill.

Now I've just set my brew device up, I get a text saying it has been removed before I get the bill, because I upgraded. The discount was FOR the upgrade.

What?

What's the deal here? Surely this has to be false advertising of some sort? I even have the paperwork to show the 10% will apply on the next bill.

Re: Confused by text saying my discount has been removed.

BrendonH — Wed, 03 Jan 2024 14:56:44 GMT

Who called you?

Was it EE? I personally never do business with anyone who calls me. I just explain i will call the company myself.

It sounds like you may have been called by a third party authorised seller. These people tend to do anything just to get the sale as they are required for their commission.

Re: Confused by text saying my discount has been removed.

mhumphries42 — Wed, 03 Jan 2024 17:10:09 GMT

No one called me. I called EE after I made a purchase through their online store.

Re: Confused by text saying my discount has been removed.

Christopher_G — Wed, 03 Jan 2024 18:52:24 GMT

Hi @mhumphries42

Welcome to the community.

If you have a chat with our Mobile Care team, they'll be able to check your account.

Chris