topic Re: NHS Perks account issues in Offers & Add-ons

NHS Perks account issues

ellamarchant — Mon, 01 Jan 2024 18:03:40 GMT

Hi there

I work for the NHS and am due to upgrade my phone. I have been trying to gain access to my EE Perks account which it keeps telling me I have already registered for which I know I haven't, and every time I try to reset the details it won't let me and isn't sending me reset emails. Is anyone able to help me gain access to my perks account to use my discount codes for my upgrade?

Thanks for your help 🙂

Re: NHS Perks account issues

James_B — Tue, 02 Jan 2024 08:19:13 GMT

Hi @ellamarchant,

Welcome to the EE Community. 🙂

Have you tried a password reset for every email address you could have registered with in the past?

James

Re: NHS Perks account issues

ellamarchant — Tue, 02 Jan 2024 08:33:09 GMT

Hi @James_B

thanks for your message. I have done that, yes, and as far as I’m aware/ can remember I have never registered for EE perks before so this is even more confusing. Please can you activate this for me/ help with the discount code?

thank you so much!
Ella

Re: NHS Perks account issues

James_B — Tue, 02 Jan 2024 08:55:30 GMT

I've sent a message to your community inbox, @ellamarchant

James

Re: NHS Perks account issues

JadeT1 — Tue, 02 Jan 2024 12:47:59 GMT

I am having similar issues, I have finally received my password reset email but then when I actually go to change it tells me it’s unable to complete

Re: NHS Perks account issues

James_B — Tue, 02 Jan 2024 13:07:02 GMT

Which error message do you see when attempting to change your password, @JadeT1?

James

Re: NHS Perks account issues

JadeT1 — Tue, 02 Jan 2024 13:22:59 GMT

It just says unable to update password, I’ve tried multiple passwords and they all meet the requirements. It’s like it just won’t accept the request

Re: NHS Perks account issues

James_B — Tue, 02 Jan 2024 13:51:39 GMT

Hi @JadeT1,

Please could you try a different web browser and let me know if you see the same issue?

Thanks

James

Re: NHS Perks account issues

JadeT1 — Tue, 02 Jan 2024 15:16:13 GMT

I have done it just gives me the same message

“we were unable to reset your password, please try again”

Re: NHS Perks account issues

JadeT1 — Wed, 03 Jan 2024 08:31:29 GMT

Please can someone continue to help with this issue? I would like to upgrade ASAP

Re: NHS Perks account issues

Leanne_T — Thu, 04 Jan 2024 14:30:11 GMT

Hi @JadeT1

I have sent you a private message on here some extra details 🙂

Leanne.