topic Re: Locked out of ee perks in Offers & Add-ons

Locked out of ee perks

Heckers101 — Fri, 29 Dec 2023 23:18:17 GMT

I’m locked out of my ee perks account. It also doesn’t send me an email reset. Can anyone suggest what to do next ?

Re: Locked out of ee perks

Leanne_T — Sat, 30 Dec 2023 08:27:45 GMT

Hi @Heckers101

Thanks for coming here 🙂

What message shows when you log into your perk account using the email address you registered with?

Leanne 🙂

Re: Locked out of ee perks

Heckers101 — Sat, 30 Dec 2023 09:10:59 GMT

Invalid username or password. If I request a password reset nothing gets sent to my email. In my saved passwords on my phone I have my work email (nhs) and my own email. So I’ve no idea which is my log in email and as you only get 2 chances to login I’ve been locked out for a week as neither work but I’m definitely registered as I used perks 2 years ago for my discount codes.

Re: Locked out of ee perks

Leanne_T — Sat, 30 Dec 2023 09:13:52 GMT

Thanks @Heckers101

To help you this sorted, I have sent you a private message for some extra details 🙂

Leanne.