topic Re: Re: Ee Perks password reset not working in Offers & Add-ons

Re: Ee Perks password reset not working

kennethmacleod — Tue, 03 Jan 2023 11:34:24 GMT

Hi,

I am unable to get my password reset on my EE Perks account. Are you able to help me reset it? The password reset is not coming into my work email/junk/spam.

Thanks in advance

Re: Re: Ee Perks password reset not working

Leanne_T — Tue, 03 Jan 2023 12:33:40 GMT

Hi @kennethmacleod

Thanks for coming here.

When did you register for a perk account?

Did you use the work email to register?

Leanne 🙂

Re: Re: Ee Perks password reset not working

kennethmacleod — Tue, 03 Jan 2023 12:35:29 GMT

Hi Leanne,

I registered quite a while ago but I have just moved to EE today so I was looking to gain access. I did use my work email address, it must still be active as when I try and create a perks account it states the email is already in use.

Re: Re: Ee Perks password reset not working

Leanne_T — Tue, 03 Jan 2023 13:06:48 GMT

Thanks @kennethmacleod

I've sent you a private message on here for some extra details.

Leanne