topic Re: Roaming Cape Verde Boa Vista bought add on 120 minutes talk to uk no service in Offers & Add-ons

Roaming Cape Verde Boa Vista bought add on 120 minutes talk to uk no service

Cokse — Tue, 19 Dec 2023 18:21:37 GMT

Re: Roaming Cape Verde Boa Vista bought add on 120 minutes talk to uk no service

bristolian — Tue, 19 Dec 2023 18:27:42 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.

Re: Roaming Cape Verde Boa Vista bought add on 120 minutes talk to uk no service

Cokse — Tue, 19 Dec 2023 18:36:27 GMT

Yeah activated 48 hours prior to leaving followed all procedure turned phone on and off selected networks manually etc

Re: Roaming Cape Verde Boa Vista bought add on 120 minutes talk to uk no service

bristolian — Tue, 19 Dec 2023 18:40:02 GMT

@Cokse wrote:

followed all procedure

Did you follow the procedure to text ROAMING to 150 before leaving the UK? As per question in my previous post.

Re: Roaming Cape Verde Boa Vista bought add on 120 minutes talk to uk no service

Cokse — Tue, 19 Dec 2023 18:40:30 GMT

Yes

Re: Roaming Cape Verde Boa Vista bought add on 120 minutes talk to uk no service

Cokse — Tue, 19 Dec 2023 18:43:22 GMT

Re: Roaming Cape Verde Boa Vista bought add on 120 minutes talk to uk no service

Cokse — Tue, 19 Dec 2023 19:53:02 GMT

Wasting my f******g time still stuck in Cape Verde no network cover £26 add on not worth a t*** thanks EE will definitely by this add on again when I come here

Re: Roaming Cape Verde Boa Vista bought add on 120 minutes talk to uk no service

bristolian — Tue, 19 Dec 2023 20:24:59 GMT

That appears to only be a partial transcript. What was the response to you texting "GOING"?.... In other words, have you had text confirmation that roaming is setup?

Re: Roaming Cape Verde Boa Vista bought add on 120 minutes talk to uk no service

Cokse — Thu, 21 Dec 2023 08:29:10 GMT

Thanks, your phone all set up to roam in Europe, and you have a £10 Spend Cap active.

You have three choices:

1. To understand the costs or if you can buy a roaming pass reply with the country you're going to e.g. Spain (Please only reply with one country)

2. To change your roaming options, we recommend this if travelling to EU countries that border non EU country e.g. Cyprus reply ROAMING OPTIONS

3. To review your Spend Cap please reply SPEND CAP I don’t understand why the reply is concerning roaming in Europe when the previous text clearly confirms the roam everywhere add on is active including zone 8 roaming

Re: Roaming Cape Verde Boa Vista bought add on 120 minutes talk to uk no service

Chris_B — Thu, 21 Dec 2023 09:20:32 GMT

@Cokse it’s says your set to roaming in Europe as stated that doesn’t include Cape Verde.

Re: Roaming Cape Verde Boa Vista bought add on 120 minutes talk to uk no service

bristolian — Thu, 21 Dec 2023 09:21:50 GMT

What did you do in response to that message?

Cape Verde is not in Europe, so unless you specifically chose option 2 to enable full global roaming, then a lack of coverage outside the EU is the expected outcome.

As already mentioned, the roam further add-on is just a billing add-on which is immaterial to your phone having coverage abroad. Can you screenshot any text message which confirms full global roaming is enabled? You have thus far shown messages confirming EU-only roaming is enabled, and that your billing add-on is active.

The crucial stage of "full global roaming", "your phone is setup for use abroad" or similar wording, is what you appear to have missed out. Which would explain your symptoms.

Re: Roaming Cape Verde Boa Vista bought add on 120 minutes talk to uk no service

Cokse — Thu, 21 Dec 2023 18:45:09 GMT

I didn’t set to Europe I bought a 120 minutes all regions eg Cape Verde zone 8 talk back to uk which was confirmed in previous text why would I buy something I already have I have talk and data in Europe dah

Re: Roaming Cape Verde Boa Vista bought add on 120 minutes talk to uk no service

bristolian — Thu, 21 Dec 2023 18:51:16 GMT

As per several previous posts, your billing add-on is of no relevance where the roaming facility is concerned.

Based on the evidence in this thread thus far, you have EU-only roaming - this allows your phone to connect to EU-based networks only. You have purchased a billing add-on covering a non-EU country, but have not enabled full global roaming.

Read my post of 09:21 this morning, you will only resolve this by contacting EE CS from another means - either +44 7953 966150 from another phone, or +44 800 0798586 using a web-calling app (such as Skype) over WiFi - and requesting full international roaming is enabled.

Re: Roaming Cape Verde Boa Vista bought add on 120 minutes talk to uk no service

Cokse — Thu, 21 Dec 2023 18:55:33 GMT

You are just spouting blah blah I bought an add on for talk back to uk from zone 8 country I have two options for providers none of which will give me service I cannot text EE cos I have no service provider I am not going to phone at £3 per minute when I have already bought the add on wake up please

Re: Roaming Cape Verde Boa Vista bought add on 120 minutes talk to uk no service

bristolian — Thu, 21 Dec 2023 19:10:37 GMT

I - along with others in this thread - have advised you on the course of action to resolve this. Whether you choose to accept this advice and act on it, is of no concern to me.

You can purchase whatever billing add-on you choose, but without roaming permissions being in-place, you will have the exact symptoms you are experiencing. It is those roaming permissions which seem to be lacking, without which you are never going to resolve this.