topic Re: Add line is not working with F&F discount code because of another 10% discount in Offers & Add-ons

Add line is not working with F&F discount code because of another 10% discount

Tartanterror2 — Wed, 20 Dec 2023 19:57:14 GMT

We have a problem where we are trying to add a new line to an account with the F&F discount code through the app but every plan has 10% off which is stopping the F&F discount code from working. Can someone help please?

Re: Add line is not working with F&F discount code because of another 10% discount

XRaySpeX — Wed, 20 Dec 2023 22:58:30 GMT

You can't have > 1 discount on the same order.

Re: Add line is not working with F&F discount code because of another 10% discount

Chris_B — Thu, 21 Dec 2023 07:14:01 GMT

@Tartanterror2 That’s because a 2nd line gets a discount automatically on the account.. you’ll have to call and speak with customer service so the 2nd line discount isn’t applied and you can add the F&F.

Re: Add line is not working with F&F discount code because of another 10% discount

Tartanterror2 — Thu, 21 Dec 2023 09:17:12 GMT

Tried that 4 times and they said they couldn’t help unfortunately

Re: Add line is not working with F&F discount code because of another 10% discount

Tartanterror2 — Thu, 21 Dec 2023 09:17:54 GMT

This isn’t the solution. Pressed that by mistake

Re: Add line is not working with F&F discount code because of another 10% discount

James_B — Thu, 21 Dec 2023 12:41:20 GMT

Hi @Tartanterror2,

Are you able to remove the multi-line discount if you select edit in your basket?

James

Re: Add line is not working with F&F discount code because of another 10% discount

SlawekP — Wed, 17 Jan 2024 19:17:28 GMT

What was the solution here? I can't see a way to remove auto applied multi-line discount from the baasket

Re: Add line is not working with F&F discount code because of another 10% discount

Katie_B — Thu, 18 Jan 2024 07:51:57 GMT

Hello @SlawekP.

Have you tried selecting edit in your basket?

Speak soon,

Katie

Re: Add line is not working with F&F discount code because of another 10% discount

SlawekP — Thu, 18 Jan 2024 09:18:15 GMT

Yes I have. There is nothing in basket edit allowing to do this.

Re: Add line is not working with F&F discount code because of another 10% discount

Katie_B — Thu, 18 Jan 2024 09:58:13 GMT

Thanks for checking @SlawekP.

If it is not allowing you to remove this online I would recommend giving us a call and speaking with our sales team.

Katie