topic Re: Apple Music in Offers & Add-ons

Apple Music

Jaylockwood1978 — Wed, 20 Dec 2023 16:18:39 GMT

Hi, so I got my new iPhone from apple today and have set it up with my ee sim only contract. An inclusive extra was Apple Music.

I previously had a subscription for Apple Music which i cancelled yesterday prior to purchasing the new phone and sim only deal. I haven’t been sent a code or anything for my included Apple Music subscription and when i open the music app it still only says that i cancelled my subscription but can still continue listening until the end of the month.

How do i go about getting this inclusive extra please?

Re: Apple Music

Leanne_T — Wed, 20 Dec 2023 17:01:39 GMT

Hi @Jaylockwood1978

Thanks for coming back to the community.

Do you have Apple Music showing as your inclusive extra in the EE app?

Have received a text to activate Apple Music?

Leanne 🙂

Re: Apple Music

Jaylockwood1978 — Wed, 20 Dec 2023 17:09:10 GMT

Hi, thanks for replying. Ive just spoken to a realty helpful guy called Jonathan at EE and he checked loads and it is showing as an inclusive extra and apparently, because i had a previous subscription which i cancelled yesterday and expires on 4th January, i need to wait for that to expire the text MUSIC to 150 and I’ll apparently be sent a link to get it resubscribed via EE. Fingers crossed!

Re: Apple Music

Leanne_T — Wed, 20 Dec 2023 17:11:23 GMT

Thanks for coming back to me @Jaylockwood1978

Let us know how you get on after the 4th 🙂

Have a lovely Christmas.

Leanne.