topic Ee perk in Offers & Add-ons

Ee perk

GreigB1967 — Mon, 18 Dec 2023 15:25:07 GMT

Just had an email saying that ee are still having trouble processing my offer, I didn’t realise that there was a problem with my nhs ee perk code. Can someone help please!

Re: Ee perk

James_B — Mon, 18 Dec 2023 17:26:10 GMT

Hi @GreigB1967,

Did the email advise what action you need to take to complete your order?

James

Re: Ee perk

GreigB1967 — Mon, 18 Dec 2023 17:57:57 GMT

It says, Please check if your phone number has successfully moved to EE or visit the NHS Perk Portal and enter your EE phone number again.

I’ve always been with ee. So it doesn’t need to move. I have visited the portal and all my details are correct.
I upgraded in store and they accepted the perk code. Something which should be so simple is beginning to be a real pain!

hope you can help!
thanks Greig

Re: Ee perk

Chris_B — Mon, 18 Dec 2023 18:19:31 GMT

@GreigB1967 I recommend you call and speak customer services about this. They have access to your account and can see what the issue might be.