topic Re: Apple Music family plan in Offers & Add-ons

Apple Music family plan

LiamWilson79 — Tue, 19 Sep 2023 17:07:44 GMT

I have just upgraded my Samsung Phone today. Whilst on the phone to EE i was offered an addon. The EE agent explained that i could choose Apple Music and also that I can have Apple Music Family plan for a very small fee. I did not choose one at the current time. I have rang back twice and spoke to different Agents. I am now being told that I have to go through Apple directly. If I do this will I lose my addon discount? Please help me.

Re: Apple Music family plan

James_B — Wed, 20 Sep 2023 07:32:28 GMT

Hi @LiamWilson79,

Welcome to the EE Community. 🙂

Sorry, it isn't possible to use the EE Apple Music inclusive extra in conjunction with a family plan.

James

Re: Apple Music family plan

Artful1 — Sun, 17 Dec 2023 11:18:19 GMT

I have had the same issue and was told by the agent that I could also upgrade for a small fee to family music package and I was told this with in the last month. Has this changed recently as this was only last month a EE direct sales rather than a 3rd party. This was one of the reasons I renewed my package and also add broadband. Has this changed to allow this recently or are the agents not getting the correct information when selling the packages

Re: Apple Music family plan

Chris_B — Sun, 17 Dec 2023 11:22:16 GMT

@Artful1 EE don’t offer the ability to add or pay extra to have an Apple Music family plan. EE only offers the individual subscription to Apple Music

Re: Apple Music family plan

Artful1 — Sun, 17 Dec 2023 11:28:22 GMT

Hi Chris

thanks for the update. Why are the agents saying this is possible then? I upgraded my package and added broadband for this reason as advised by the EE agent

Re: Apple Music family plan

Chris_B — Sun, 17 Dec 2023 12:10:35 GMT

@Artful1 They shouldn’t be. To my knowledge only Netflix can be upgraded in this way.