topic Re: 6 months free apple tv+ (signed in but asking me to pay) in Offers & Add-ons

6 months free apple tv+ (signed in but asking me to pay)

Gr3yk1d — Sat, 16 Dec 2023 00:21:21 GMT

Does anyone else have any issues with using apple tv on their mobile? I have a Samsung and I have 6 months free apple tv. Now I can't seem to get anything to work unless I pay the monthly subscription? I've been sent a link from EE which takes me to apple tv, I've signed in but no luck. Any advice??

Re: 6 months free apple tv+ (signed in but asking me to pay)

Christopher_G — Sat, 16 Dec 2023 08:54:10 GMT

Hi @Gr3yk1d

Welcome to the community.

Have you ever been able to access it? What happens when you sign in after clicking the link?
Chris

Re: 6 months free apple tv+ (signed in but asking me to pay)

Gr3yk1d — Sat, 16 Dec 2023 10:28:24 GMT

Hi, once I've signed in it will still ask me to subscribe and get a 7 day trial.

Re: 6 months free apple tv+ (signed in but asking me to pay)

Christopher_G — Sat, 16 Dec 2023 10:33:41 GMT

Have you had a free trial Apple TV+ service through EE before, @Gr3yk1d?

Chris

Re: 6 months free apple tv+ (signed in but asking me to pay)

Gr3yk1d — Sat, 16 Dec 2023 10:56:28 GMT

Nope, I started the "benefit" yesterday

Re: 6 months free apple tv+ (signed in but asking me to pay)

Christopher_G — Sat, 16 Dec 2023 13:58:58 GMT

OK, thanks @Gr3yk1d

I recommend speaking to our Mobile Care team so they can look into this for you.

Chris

Re: 6 months free apple tv+ (signed in but asking me to pay)

Jblewett — Tue, 26 Dec 2023 15:10:23 GMT

I have the same problem. Did you find out the answer?

Re: 6 months free apple tv+ (signed in but asking me to pay)

Leanne_T — Wed, 27 Dec 2023 08:11:27 GMT

Hi @Jblewett

Did you text TV PLUS to 150?

If so, does the free Apple TV+ add on show in your EE app?

Leanne 🙂

Re: 6 months free apple tv+ (signed in but asking me to pay)

Jblewett — Thu, 28 Dec 2023 15:05:54 GMT

Yes I do @Leanne_T

I have an android device so am trying to access and register using a browser but it won't let me. I spoke with technical support and they told me it's for IoS devices only but that's not what it says on your website. Am very confused now

Re: 6 months free apple tv+ (signed in but asking me to pay)

Jblewett — Thu, 28 Dec 2023 15:15:28 GMT

@Leanne_T Just to confirm. I did the actions you say, I text TVPLUS to 150 and received an activation link which just redirected me to Apple's primary home page and presented a 7 day free trial offer. There's nowhere to complete the EE 6 months offer.

I have the add on showing on my EE app. I am using an android device so am trying to sign up using a browser which, according to the EE pages is acceptable.

https://ee.co.uk/help/mobile/extras-and-add-ons/add-ons/get-free-apple-tv-plus

Re: 6 months free apple tv+ (signed in but asking me to pay)

Christopher_G — Fri, 29 Dec 2023 08:00:34 GMT

Hi @Jblewett

Thanks for trying that. Yes, this is available to Android users too. Have you had use of a free Apple TV+ subscription through EE before?

Chris

Re: 6 months free apple tv+ (signed in but asking me to pay)

Jblewett — Tue, 02 Jan 2024 03:26:26 GMT

No. The code I received from EE just doesn't work because it won't recognise my number for some reason.

Never had the offer before

Re: 6 months free apple tv+ (signed in but asking me to pay)

James_B — Tue, 02 Jan 2024 07:56:28 GMT

Have you tried activating the offer over mobile data, rather than WiFi, @Jblewett?

James

Re: 6 months free apple tv+ (signed in but asking me to pay)

Lanky13 — Tue, 02 Jan 2024 20:41:15 GMT

I am having this same issue. Has it been fixed?

Re: 6 months free apple tv+ (signed in but asking me to pay)

Leanne_T — Wed, 03 Jan 2024 08:23:50 GMT

Hi @Lanky13

Have you previously had the offer for the same number?

Did you get a link from EE to get set up?

Leanne 🙂

Re: 6 months free apple tv+ (signed in but asking me to pay)

nothingmatters — Thu, 04 Jan 2024 14:29:28 GMT

For anyone watching this thread, I posted the solution here: https://community.ee.co.uk/t5/Offers-Add-ons/When-I-click-the-link-for-Apple-TV-trial-the-app-says-i...

You can edit the URL so it works, without having to go through customer support.