topic Re: Can I switch Xbox account for the game pass add on? in Offers & Add-ons

Can I switch Xbox account for the game pass add on?

Cmdr-shepard — Mon, 19 Jun 2023 08:00:23 GMT

Hi all,

I have the Xbox Game Pass/Gaming Bundle add on and would like to change the Xbox account it is attached to.

How can I do that?

I've contacted Microsoft about it but they can't do anything because I do not pay for the pass directly.

Thank you

Re: Can I switch Xbox account for the game pass add on?

Christopher_G — Mon, 19 Jun 2023 10:41:05 GMT

Hi @Cmdr-shepard

Welcome to the community.

I'm sorry, but it isn't possible to change the Microsoft account that you first registered with us when setting up your benefit.

Chris

Re: Can I switch Xbox account for the game pass add on?

jimwaxer — Fri, 15 Dec 2023 13:49:12 GMT

well isn't that a bit limiting? Will this ever be possible?

Re: Can I switch Xbox account for the game pass add on?

Leanne_T — Fri, 15 Dec 2023 14:06:20 GMT

Hi @jimwaxer

I am sorry this is not possible, and I am unaware of any future changes to the terms and conditions.

Leanne.

Re: Can I switch Xbox account for the game pass add on?

Kevmalone — Thu, 18 Jan 2024 16:04:42 GMT

I have the same question. My Xbox account has been locked by Microsoft through no fault of my own and their stupid AI won't let me unlock it. Their solution is to set up a new account.

Does this mean that I can no longer use this add on? It seems very limiting as this was the only reason I took out the contract I did.

Re: Can I switch Xbox account for the game pass add on?

Leanne_T — Thu, 18 Jan 2024 16:09:19 GMT

Hi @Kevmalone

I am sorry to hear this.

If you give us a call on 150, the team will see if they can offer any suggestions for you 🙂

Leanne.

Re: Can I switch Xbox account for the game pass add on?

RobDunne — Sat, 18 May 2024 18:52:22 GMT

Has EE fixed this issue at all since this thread was made? Just added it to the wrong account due to forgetting a long running issue with an EA account linked to the account I've added it to, any help would be appreciated

Re: Can I switch Xbox account for the game pass add on?

Leanne_T — Sun, 19 May 2024 07:20:51 GMT

Morning @RobDunne

If you give us a call on 150, the team can get this looked into for you to see what is needed to change the registered details.

Leanne.