topic Re: Early upgrade in Offers & Add-ons

Early upgrade

rshar1 — Fri, 15 Dec 2023 09:29:24 GMT

I have two phones and I’d like to upgrade both yet mine is eligible under the 100 day upgrade but the other line isn’t? I wanted to sort both at the same time.

Re: Early upgrade

rshar1 — Fri, 15 Dec 2023 10:33:52 GMT

Yet the website states the above - EE are a nightmare when it comes to consistency

Re: Early upgrade

Leanne_T — Fri, 15 Dec 2023 12:30:11 GMT

Hi @rshar1

Thanks for coming here.

Does the other number show an early upgrade fee?

Are they both on the same plan and contract length?

Leanne 🙂

Re: Early upgrade

rshar1 — Fri, 15 Dec 2023 12:35:10 GMT

They both show a fee - when I called EE this morning my phone could be upgraded but not the second phone. This was to be done over the phone with EE yet this wasn’t reflected online.

I have two lines both started on the same date with same expiry.

many thanks,

Re: Early upgrade

Leanne_T — Fri, 15 Dec 2023 13:03:48 GMT

Thanks for coming back to me @rshar1

I would suggest speaking to our mobile guides again on 150 to discuss your options for upgrading and if possible see what is available.

Leanne.