topic Re: How to claim £100 cashback, Samsung AirBuds & Disney + for 12 Months in Offers & Add-ons

How to claim £100 cashback, Samsung AirBuds & Disney + for 12 Months

Bocian84 — Mon, 20 Nov 2023 20:23:57 GMT

I have just signed a new contract with EE and as a part of this contract I was meant to get £100 cashback, Samsung AirBuds & Disney + for 12 Months... how to claim that now ?... I have heard that you need to do it thru Samsung members app but can you please advise how ???...

Re: How to claim £100 cashback, Samsung AirBuds & Disney + for 12 Months

Chris_B — Mon, 20 Nov 2023 20:27:18 GMT

@Bocian84 Please read

How it works:
Once you have purchased your device you must visit samsungoffers.claims/S23trio to claim your Galaxy Buds FE and cashback. Once this has been completed you will receive a link to the Boost section of the Samsung website where you can claim your Disney+ subscription.
Once Samsung have confirmed your purchase (this can take up to 7 days) you’ll receive a confirmation email to say your gifts on their way to you.

Re: How to claim £100 cashback, Samsung AirBuds & Disney + for 12 Months

AdamMat — Thu, 14 Dec 2023 16:50:43 GMT

I've tried this solution, with no luck, as Samsung are asking for the purchase price.

I can't enter this as i am on a monthly contract. I've tried entering £0 (which EE advised to do) but Samsung doesn't allow this, as it is too small.

I'm sensing both EE & Samsung are making this as difficult as possible so the 30 day period expires, and they contractually get out of paying the cashback and giving the wireless buds away.

Re: How to claim £100 cashback, Samsung AirBuds & Disney + for 12 Months

Leanne_T — Thu, 14 Dec 2023 17:50:55 GMT

Hi @AdamMat

Did you make an upfront payment for the device when you ordered?

If not, can you try entering the plan amount that you pay each month?

Leanne.

Re: How to claim £100 cashback, Samsung AirBuds & Disney + for 12 Months

Tommybroomhall — Thu, 14 Dec 2023 23:11:52 GMT

I've tried the up front cost and my monthly bill and it keeps saying phone cost is to small aswell

Re: How to claim £100 cashback, Samsung AirBuds & Disney + for 12 Months

Christopher_G — Fri, 15 Dec 2023 08:34:32 GMT

It could be worth heading to the help and support section of the Samsung claims website to ask them directly, @Tommybroomhall

Let us know how you get on.

Chris

Re: How to claim £100 cashback, Samsung AirBuds & Disney + for 12 Months

Tommybroomhall — Fri, 15 Dec 2023 21:55:14 GMT

I've spoke to Samsung today and they told me put the full phone price down even though it was an upgrade and I've submitted it and within 2 minutes it got approved all sorted

Re: How to claim £100 cashback, Samsung AirBuds & Disney + for 12 Months

Christopher_G — Sat, 16 Dec 2023 08:23:43 GMT

Thank you for coming back to let us know, @Tommybroomhall. Glad you got your claim approved. 🙂

Chris

Re: How to claim £100 cashback, Samsung AirBuds & Disney + for 12 Months

Terry_Treloar — Sat, 23 Dec 2023 15:31:19 GMT

I had the same issue so entered £537 as this is the price EE sell the handset for