topic Re: EE Perks unable to log in and password reset in Offers & Add-ons

EE Perks unable to log in and password reset

D258916A — Wed, 13 Dec 2023 19:26:13 GMT

I registered for an EE perks account, I received the verification email on my work email. Since then it will not let me log in or reset password as email is never sent through.

can you please help?

Re: EE Perks unable to log in and password reset

James_B — Thu, 14 Dec 2023 08:32:39 GMT

Hi @D258916A,

Welcome to the EE Community. 🙂

Was your verification successful?

James

Re: EE Perks unable to log in and password reset

D258916A — Thu, 14 Dec 2023 08:42:53 GMT

Hi James

when I clicked on the link on my work email it took me to the log in page and then said my details were incorrect, when I tried to re set my password it did not send an email to my account so I was going around in circles

Re: EE Perks unable to log in and password reset

James_B — Thu, 14 Dec 2023 08:57:40 GMT

Hi @D258916A,

You may not able to reset your password until your verification is complete.

Are you entering the same email address and password you used to register?

James

Re: EE Perks unable to log in and password reset

D258916A — Thu, 14 Dec 2023 09:59:01 GMT

Hi James,

Yes I’m using the same email and password I used to

register. Is someone able to go into my account and see at what stage it is at, I was on the phone with three different people last night who gave me three different answers, none of them worked

Re: EE Perks unable to log in and password reset

James_B — Thu, 14 Dec 2023 10:08:05 GMT

Have you seen a message saying your account is locked when trying to login at any point, @D258916A?

James

Re: EE Perks unable to log in and password reset

D258916A — Thu, 14 Dec 2023 10:10:47 GMT

No the message says the login details you provided are invalid in red

Re: EE Perks unable to log in and password reset

James_B — Thu, 14 Dec 2023 10:16:58 GMT

That message indicates that either the email address or password you have entered is incorrect, @D258916A.

Have you tried both your personal and work email addresses?

James

Re: EE Perks unable to log in and password reset

D258916A — Thu, 14 Dec 2023 11:15:25 GMT

Hi James

yes I’ve tried both my personal and work email addresses I have tried resetting the password and nothing is sent to my email, I have exhausted all avenues, is there not a way to re set it from your end? I’m struggling here which avenue to try next

Re: EE Perks unable to log in and password reset

James_B — Thu, 14 Dec 2023 11:27:12 GMT

I've sent you a private message, @D258916A

Please check your inbox and get back to me when you have a moment.

Thanks

James