topic Re: How do I activate the TNT Sport add-on I'm paying for on my new contract? in Offers & Add-ons

How do I activate the TNT Sport add-on I'm paying for on my new contract?

davoee — Tue, 03 Oct 2023 12:37:36 GMT

I've been trying for a week to do this.

Every time I follow instructions and enter the security code that is texted to me, I get the error message:

"We are experiencing technical problems right now, please try again later."

There is Champions League coverage I want to watch tonight, what is the point in this add-on if like so many others I cannot access it?

Re: How do I activate the TNT Sport add-on I'm paying for on my new contract?

Christopher_G — Tue, 03 Oct 2023 14:40:46 GMT

Hi @davoee

Welcome to the community.

Could you try activating it when you're connected to the mobile network, rather than WiFi please? Do you still get the same problem?
Chris

Re: How do I activate the TNT Sport add-on I'm paying for on my new contract?

Belle23 — Tue, 12 Dec 2023 20:56:57 GMT

Did you figure it out I’m getting the same when I try

Re: How do I activate the TNT Sport add-on I'm paying for on my new contract?

James_B — Wed, 13 Dec 2023 08:09:26 GMT

Welcome to the EE Community, @Belle23 🙂

Did you try activating your subscription with WiFi turned off?

James

Re: How do I activate the TNT Sport add-on I'm paying for on my new contract?

Belle23 — Thu, 14 Dec 2023 17:18:32 GMT

Yes I did and I just keep getting an error message and says try again later. But after reading other other comments it seems it’s happening for a lot of people on here. Can we not access it now then?

Re: How do I activate the TNT Sport add-on I'm paying for on my new contract?

James_B — Fri, 15 Dec 2023 08:02:47 GMT

What is the full error message you see, @Belle23?

James