topic Re: TNT sports error after switching extra to roaming and back in Offers & Add-ons

TNT sports error after switching extra to roaming and back

Grizzly_KB — Fri, 01 Sep 2023 10:56:39 GMT

Hi,

I switched my inclusive extra from then BT to roaming and now back to TNT. It tells me on ee that it's active but on TNT it says i need an active subscription to watch. Tried all sorts but can't find a solution. The most common error code i get is NCE-005 Sorry, we are unalbe to complete your request.

Re: TNT sports error after switching extra to roaming and back

Leanne_T — Fri, 01 Sep 2023 13:10:28 GMT

Hi @Grizzly_KB

Thanks for coming to the community.

Do you have TNT Sports showing as an inclusive extra in your My EE?

How long ago did you activate TNT Sports?

Leanne.

Re: TNT sports error after switching extra to roaming and back

Rank1n — Fri, 01 Sep 2023 18:16:46 GMT

I’m having same issue

Re: TNT sports error after switching extra to roaming and back

Christopher_G — Sat, 02 Sep 2023 07:49:46 GMT

Hi @Rank1n

Have you linked your account on the discovery+ on BT TV page?
Chris

Re: TNT sports error after switching extra to roaming and back

GodzSunn — Tue, 05 Sep 2023 20:11:16 GMT

I recently added back BT sports which I switched from roaming and back again. EE have no idea what’s wrong neither do BT nor Discovery.. getting fed up with this to be fair.

Re: TNT sports error after switching extra to roaming and back

Christopher_G — Wed, 06 Sep 2023 06:33:31 GMT

Hi @GodzSunn

Welcome to the community.

Have you activated your discovery+ account on this link?

Chris

Re: TNT sports error after switching extra to roaming and back

Rank1n — Wed, 06 Sep 2023 08:54:20 GMT

Hi Christopher_G ,

In the end I phoned ee turns out I was trying to get on the old BTsports app still on my phone from last seasons champs league final !!
I had to download discovery+ app I’d already registered but had to re register username and new password all good now thanks 👍🏻

Re: TNT sports error after switching extra to roaming and back

Katie_B — Wed, 06 Sep 2023 08:58:31 GMT

Thanks for coming back and letting us know @Rank1n.

Katie

Re: TNT sports error after switching extra to roaming and back

GodzSunn — Wed, 06 Sep 2023 09:38:55 GMT

I’m giving up soon it’s wasting a lot of time on something that ought to be basic setup.

Bt has been deleted and discovery set up and it’s still asking me to pay….grrrrrr

Re: TNT sports error after switching extra to roaming and back

Katie_B — Wed, 06 Sep 2023 09:45:46 GMT

Hi @GodzSunn.

Have you activated discovery+ using this link?

Katie

Re: TNT sports error after switching extra to roaming and back

GodzSunn — Wed, 06 Sep 2023 09:50:02 GMT

Yes I have

Best,

Ravi

Re: TNT sports error after switching extra to roaming and back

GodzSunn — Wed, 06 Sep 2023 09:50:44 GMT

That’s all done and still asking me to pay!!!

Re: TNT sports error after switching extra to roaming and back

Katie_B — Wed, 06 Sep 2023 10:04:43 GMT

Thanks for getting back to me @GodzSunn.

What was last advised on your last call to customer care?

Katie

Re: TNT sports error after switching extra to roaming and back

GodzSunn — Wed, 06 Sep 2023 10:25:25 GMT

Don’t really care anymore to be frank. Got knocked from pillar to post trying all there is to try between EE BT, thought u was one and the same, clearly not and Discovery. No one knows the solution please take the package off my number I don’t want it

Re: TNT sports error after switching extra to roaming and back

JulesQ — Tue, 12 Dec 2023 21:37:41 GMT

I had the same thing happen to me and found texting ‘sport’ to 150 (EE) worked; I got below message/ link and followed the next steps (provided below)

Looks like you already have TNT Sport, Sports, TNT Sports, Sport, BT Sport, TNT, BT Sports, Large Screen and Casting as an Inclusive Extra.

Go here to activate if you haven't done so already.
http://ee.co.uk/TNTSports

To swap this for another Inclusive Extra reply SWAP.

From here you request a pin then enter it and activate (try a few times after 10 min period, if it doesn’t work initially, took me a couple weirdly).

From there, once TNT sports is activated then your linked to set up /or sign into Discovery + app (it will link your existing Discovery + profile if you have it, just sign in).

And et voila, finally this worked for me! Hoping it does for you too!