topic Re: add-ons in Offers & Add-ons

add-ons

izzardpaul — Thu, 21 Sep 2023 14:40:05 GMT

how do I find which add-ons I have?

Re: add-ons

Profile closed — Thu, 21 Sep 2023 14:55:38 GMT

Hello

If you login into My EE and going to Menu > Packs and add-ons. They should show there.

Re: add-ons

izzardpaul — Fri, 22 Sep 2023 15:13:05 GMT

Thanks for your suggestion but I don't have 'Menu' option on my homepage!

Re: add-ons

Katie_B — Fri, 22 Sep 2023 15:17:52 GMT

Hi @izzardpaul.

Please select Plans & subscriptions in the green tab on the page you are showing.

You will then be able to see your add-ons.

Katie

Re: add-ons

izzardpaul — Sun, 24 Sep 2023 15:37:19 GMT

Thank you Katie-b but I did this already and all it tells me is that I have 2 add-ons but not what they are! Such a simple task on the face of it but this must be the most difficult website to navigate that I have ever come across. Everything is slow and annoying pop-ups all the time. Not very pleased at all. ALL I WANT TO KNOW IS WHAT AM I PAYING FOR!!!!

Re: add-ons

Katie_B — Mon, 25 Sep 2023 07:39:06 GMT

Hi @izzardpaul.

Thanks for confirming.

Could you please let me know if you click 'See all add-ons' under the add-on section does it show you active add-ons?

Are you the account holder?

Can you see bills OK?

Katie

Re: add-ons

teresafinnegan — Tue, 12 Dec 2023 02:18:14 GMT

how do I find which add-ons I have?

Re: add-ons

Leanne_T — Tue, 12 Dec 2023 07:34:30 GMT

Hi @teresafinnegan

Thanks for coming here 🙂

You can view add-ons within your EE app, if you select Manage then Plans and Subscriptions.

Leanne.