topic Re: EE perk revalidation problem in Offers & Add-ons

EE perk revalidation problem

usmaaumer — Mon, 11 Dec 2023 11:35:58 GMT

I am being asked to revalidate the account as 24 months have passed but when I enter my NHS work email ,the message comes that this email is already registered. Please help

Re: EE perk revalidation problem

Katie_B — Mon, 11 Dec 2023 13:26:29 GMT

Hi @usmaaumer.

Welcome to the community.

Have you tried logging in to your EE Perk account HERE?

Katie

Re: EE perk revalidation problem

usmaaumer — Mon, 11 Dec 2023 14:20:41 GMT

Yes ,I can login with out problem but then it tell me on bottom of page that I need to revalidate using my work mail. When I try that using my NHS email that I used to register with perks originally , it says in red that this email is already registered.

Re: EE perk revalidation problem

Katie_B — Mon, 11 Dec 2023 14:27:12 GMT

Thanks for getting back to me @usmaaumer.

Are you aware if you have received an email to your registered email address?

Katie

Re: EE perk revalidation problem

usmaaumer — Mon, 11 Dec 2023 14:28:17 GMT

I have just checked , there is nothing

Re: EE perk revalidation problem

Katie_B — Mon, 11 Dec 2023 14:29:28 GMT

When you log in does it allow you to generate a code @usmaaumer?

Katie

Re: EE perk revalidation problem

usmaaumer — Mon, 11 Dec 2023 14:32:05 GMT

No, I shows this

Re: EE perk revalidation problem

usmaaumer — Mon, 11 Dec 2023 14:34:29 GMT

And when I try to revalidate by clicking on message , it doesn't accept my work email and says that it's already registered.

Re: EE perk revalidation problem

Katie_B — Mon, 11 Dec 2023 14:34:36 GMT

Thanks for providing the screenshot @usmaaumer.

I have sent you a private message for more details.

Katie

Re: EE perk revalidation problem

usmaaumer — Wed, 13 Dec 2023 10:05:39 GMT

Hi, I registered again. Got the message that I have been registered. But when I tried login I failed. I was using my personal email as login . Any way I tried couple of times but it didn't work. Also tried my work email. Then I tried to reset the password . I got the reset password email on my work email . I reset the password. Tried login again on login page using work email and new password but it didn't accept the new password and locked me out for 24 hours. I will try again this evening.

Re: EE perk revalidation problem

Leanne_T — Thu, 14 Dec 2023 12:46:22 GMT

Hi @usmaaumer

Please let me know how you get on after the 24 hours.

Please use the same email you used to register to log in, this would be the one you received confirmation the perk account had been accepted when you registered again.

Leanne 🙂

Re: EE perk revalidation problem

usmaaumer — Thu, 14 Dec 2023 12:47:38 GMT

Thanks.it worked.

Re: EE perk revalidation problem

Leanne_T — Thu, 14 Dec 2023 13:04:30 GMT

Thanks for letting me know @usmaaumer

Leanne 🙂