topic Re: Roaming abroad pass in Offers & Add-ons

Roaming abroad pass

Harry_toro — Thu, 07 Dec 2023 13:44:10 GMT

What happens if I add a roaming abroad pass to my account then remove it then add it again in the same month . Would I be charged twice for that same month .

Re: Roaming abroad pass

Christopher_G — Thu, 07 Dec 2023 15:58:09 GMT

Hi @Harry_toro

Welcome to the community.

If you're doing two trips within a month, it'll be worth keeping it on. If you cancel it, a charge is applied for the remainder of the 30 days of the add-on.

Chris

Re: Roaming abroad pass

Harry_toro — Thu, 07 Dec 2023 21:35:25 GMT

What if I add it on again , would I be charged again

Re: Roaming abroad pass

Katie_B — Fri, 08 Dec 2023 09:06:45 GMT

This could result in duplicate charges @Harry_toro.

If you are travelling twice in the same month I'd recommend cancelling this after your second trip.

Katie

Re: Roaming abroad pass

Harry_toro — Fri, 08 Dec 2023 09:14:27 GMT

Would I be charged twice for the same month ?

Re: Roaming abroad pass

Katie_B — Fri, 08 Dec 2023 12:19:01 GMT

Hi @Harry_toro.

If you cancel during your monthly billing period you’ll be charged £25 for the full month, not just for the days you had the pass.

Katie

Re: Roaming abroad pass

Harry_toro — Fri, 08 Dec 2023 18:26:43 GMT

Will be charged £25 again for the same month if I add it on again

Re: Roaming abroad pass

James_B — Sat, 09 Dec 2023 09:21:14 GMT

Hi @Harry_toro,

Yes, you'd be charged again if you purchased another pass.

James

Re: Roaming abroad pass

XRaySpeX — Sat, 09 Dec 2023 12:20:48 GMT

If you don't cancel it until the following billing month you'll only be charged pro-rata for the 1st month but you will be charged the full £25 for the billing month in which you cancel.