topic Re: Apple music in Offers & Add-ons

Apple music

Markp12 — Tue, 05 Dec 2023 20:59:00 GMT

Im being charged for Apple Music and don’t have an don’t have it as an add on

Re: Apple music

Leanne_T — Wed, 06 Dec 2023 08:34:15 GMT

Hi @Markp12

Thanks for coming here.

Did you activate Apple Music through Apple?

If you log into your EE app and select add-ons do you have Apple Music showing?

Leanne 🙂

Re: Apple music

Markp12 — Wed, 06 Dec 2023 12:58:54 GMT

No I have never had apple as a bolt on from either apple or ee I cancelled the free trial when asked just stop music to 150

Re: Apple music

James_B — Wed, 06 Dec 2023 15:17:01 GMT

Does your Apple Music app show you have an active subscription, @Markp12?

Are you being billed for it via your EE bill, or directly by Apple?

James

Re: Apple music

Markp12 — Wed, 06 Dec 2023 16:18:54 GMT

Im being bill via EE even though I stopped my free trail in April I’ve been billed every month since I’ve never had a subscription and it never has been a bolt on 6 months this has been going on even though on my phone it’s never said I’m subscribed and I txt stop music to 150

Re: Apple music

Christopher_G — Wed, 06 Dec 2023 17:58:14 GMT

Hi @Markp12

Welcome to the community.

I'm sorry to hear that. If you speak to our Mobile Care team, they'll be able to look into this for you.
Chris

Re: Apple music

zizou — Thu, 07 Dec 2023 00:20:24 GMT

Speak with Apple Technical Support and ask them to unlink the email address from the Music account. EE Care Team won’t do anything. Then ask for a refund for every month you have been charged extra.