topic Re: apple music in Offers & Add-ons

apple music

gooders3333 — Wed, 06 Dec 2023 11:32:04 GMT

Hello I have been an EE customer for many years but sadly due to cost of living I am looking at a cheaper SIM only deal with another provider.

I have Apple music add on with my current plan & am looking at cancelling it so can pay an Apple subscription direct.

If I cancel it from my EE contract do I lose my music library straight away?

I have tried & have been unable to set up Apple Music via itunes, as it is saying I already have a subscription.

Please help?

Re: apple music

James_B — Wed, 06 Dec 2023 13:49:04 GMT

Hi @gooders3333,

Welcome to the EE Community. 🙂

Your saved music library is linked to your Apple ID, so you won't lose it if you change your payment method.

You will be able to set up your new subscription as soon as your one with EE is cancelled.

Hope this helps.

James

Re: apple music

Robertmonty2002 — Thu, 22 Feb 2024 08:45:21 GMT

Hi I am a new customer of EE and was told that my Apple Music subscription would automatically transfer over but I’ve just had a motivation that my Apple Music will be lost on the 28th Feb.

How do I use the add on of Apple Music from EE to ensure I don’t loose all my music?

thanks

Robert

Re: apple music

Katie_B — Thu, 22 Feb 2024 10:32:58 GMT

Hi @Robertmonty2002.

If you currently have a subscription for Apple Music directly with Apple, this will need to be cancelled in order to enjoy Apple Music through EE.

Any Music in your library should be linked with your Apple ID.

Katie