topic Re: Apple Music inclusive extra in Offers & Add-ons

Apple Music inclusive extra

Blackheartuk — Tue, 05 Dec 2023 12:31:58 GMT

Hi I’ve left EE today and am with another network however I still have access to Apple Music as this was my inclusive extra with yourselves. I can’t text STOP MUSIC to 150 as you’re no longer my provider and the message fails. How do I cancel the Apple Music? Oh it’s also not showing as an active subscription on my phone. Thanks, Lisa

Re: Apple Music inclusive extra

Christopher_G — Tue, 05 Dec 2023 15:44:10 GMT

Hi @Blackheartuk

The Apple Music subscription should end with your contract. When did your contract end with us?

Chris

Re: Apple Music inclusive extra

Blackheartuk — Tue, 05 Dec 2023 15:58:18 GMT

Hi Chris, the contract ended yesterday and it switched to new network today. Thanks Lisa

Re: Apple Music inclusive extra

Christopher_G — Tue, 05 Dec 2023 16:14:11 GMT

You should find it stops working automatically soon, @Blackheartuk 🙂

Chris

Re: Apple Music inclusive extra

Blackheartuk — Tue, 05 Dec 2023 16:24:15 GMT

It just has. Thanks for your help. Lisa

Re: Apple Music inclusive extra

Christopher_G — Tue, 05 Dec 2023 16:33:27 GMT

No problem, @Blackheartuk 🙂

Chris