topic Re: Apple TV plus add on not working. in Offers & Add-ons

Apple TV plus add on not working.

rachaelmfowler — Sun, 03 Dec 2023 17:37:24 GMT

I've signed up for Apple TV plus add on, however I can't access it. I've signed into Apple TV but it says 7 day trial rather than the 6 month trial. I don't have an apple device either.

Is there a link I need to click to activate the offer?

Re: Apple TV plus add on not working.

Christopher_G — Mon, 04 Dec 2023 07:54:12 GMT

Hi @rachaelmfowler

Welcome to the community. 🙂

If you text TV PLUS to 150, you'll be sent a link to the 6 month promotion.

How do I get free Apple TV+ for six months? | Help | EE

Chris

Re: Apple TV plus add on not working.

rachaelmfowler — Mon, 04 Dec 2023 08:40:36 GMT

Hi,

I've already done that, I've signed in, but it's not applying the 6 month free trial.

Thanks,

Rachael

Re: Apple TV plus add on not working.

Christopher_G — Mon, 04 Dec 2023 09:06:52 GMT

OK, thank you.

Have you had the free 6 month Apple TV+ offer before, @rachaelmfowler?

Chris

Re: Apple TV plus add on not working.

rachaelmfowler — Mon, 04 Dec 2023 21:05:26 GMT

No I haven't

Re: Apple TV plus add on not working.

Leanne_T — Tue, 05 Dec 2023 07:51:37 GMT

Morning @rachaelmfowler

Does the Apple TV+ add-on show in your EE app?

When you text TV Plus to 150, did you receive a reply to get set up and activate the six months free Apple TV+?

Leanne 🙂

Re: Apple TV plus add on not working.

rachaelmfowler — Tue, 05 Dec 2023 19:17:59 GMT

Hi,

Yes, I received a reply and information telling me when the trial ends. It also shows that I have the add-on in my EE app.

Thank you 🙂

Re: Apple TV plus add on not working.

James_B — Wed, 06 Dec 2023 08:08:26 GMT

Hi @rachaelmfowler,

What happened when you followed the link in the text to activate your subscription?

James

Re: Apple TV plus add on not working.

rachaelmfowler — Wed, 06 Dec 2023 13:41:43 GMT

It asked me to sign into Apple, which I did, and this is where it shows the 7-day trial rather than the 6 month one.

Rachael

Re: Apple TV plus add on not working.

James_B — Wed, 06 Dec 2023 13:46:55 GMT

What type of phone/device are you using @rachaelmfowler?

Have you tried over mobile data, rather than WiFi?

Are you using a VPN?

James

Re: Apple TV plus add on not working.

rachaelmfowler — Wed, 06 Dec 2023 18:58:50 GMT

I'm using an android device and I have tried logging in on our TV. Not sure what difference using Mobile data rather than WiFi will make? Not using a VPN.

Is there not a number I can call rather than this? It's taking up an awful lot of time where a phone call would most probably be more efficient.

Thanks,

Rachael

Re: Apple TV plus add on not working.

Leanne_T — Thu, 07 Dec 2023 08:29:53 GMT

Hi @rachaelmfowler

Thanks for coming back to us.

If you call 150, our tech guides will get this looked into for you and help get this sorted 🙂

Leanne.

Re: Apple TV plus add on not working.

k8mc — Sat, 09 Dec 2023 16:58:41 GMT

Hi Chris,

The same thing has just happened to me. I signed up for the six month trial, got a text from EE saying that the trial will run out in six months' time, but no activation code.

Can you help please?

Thank you

Re: Apple TV plus add on not working.

rachaelmfowler — Sat, 16 Dec 2023 17:21:48 GMT

I tried that before contacting you on here. Dialling 150 just takes you to the automated service, when you select help with add-ons, it sends another text with no helpful information.

Surely there's a way to reset this?

Thanks,

Rachael

Re: Apple TV plus add on not working.

Christopher_G — Sun, 17 Dec 2023 08:15:27 GMT

Hi @rachaelmfowler

If you follow the options for mobile technical support, you should get through to speak to someone about this.

Chris

Re: Apple TV plus add on not working.

jwestwood86 — Sun, 17 Dec 2023 10:35:02 GMT

I've had this same issue, i spoke to someone at Apple who assured me it was on my account and now ive been charged after 7 days...

Re: Apple TV plus add on not working.

Christopher_G — Sun, 17 Dec 2023 15:38:46 GMT

I'm sorry to hear that, @jwestwood86. Have you spoken to Apple since?

Chris

Re: Apple TV plus add on not working.

Hamish27 — Wed, 03 Jan 2024 13:43:19 GMT

I'm also having the same issue - Using an android phone to set up my apple tv+ plan (first time using it) have tried using a laptop to set it up and everything but not working at all. The text link just sends me to the apple TV home page - Thought by cancelling the add on and re doing it, it might work but no - really poor support all round

Re: Apple TV plus add on not working.

Leanne_T — Wed, 03 Jan 2024 15:03:57 GMT

Hi @Hamish27

Thanks for coming here 🙂

What happens when you log in using your Apple ID that you have already or created on the Apple TV page?

Do you have Apple TV+ showing as an add-on in your EE app?

Leanne.

Re: Apple TV plus add on not working.

Hamish27 — Wed, 03 Jan 2024 15:22:04 GMT

Thanks for getting back to me

It asked me to put in card information for the subscription - I have done that and now have a 7 day free trial...

I do currently