topic Re: Unable to log into EE Perks in Offers & Add-ons

Unable to log into EE Perks

Notsofastfred — Mon, 25 Sep 2023 18:13:20 GMT

I am trying to log into my EE perk, but it just keeps saying credentials not valid, please try again!

I have tryed the password reset, but still the same result, I was locked out of my account, and had to wait 24 hours, which I have, but really need to get into my account so I can obtain the perk codes for my new contract,

any help will be much appreciated,

Re: Unable to log into EE Perks

James_B — Tue, 26 Sep 2023 07:16:01 GMT

Hi @Notsofastfred,

Welcome to the EE Community. 🙂

What happened when you tried to reset your password?

James

Re: Unable to log into EE Perks

Notsofastfred — Tue, 26 Sep 2023 18:19:48 GMT

Message says

The login details supplied are invalid

Re: Unable to log into EE Perks

Katie_B — Wed, 27 Sep 2023 06:55:46 GMT

Hi @Notsofastfred.

I have sent you a private message for more details.

Katie

Re: Unable to log into EE Perks

wrightr982 — Fri, 24 Nov 2023 22:38:05 GMT

I am having the same problem.

I have used the account 3/4 times before I'm due an upgrade and was looking to use one of my codes.

I have tried to log in with my normal password but said details invalid have tried to reset my password several times but have not received an email. I have checked all folders and ran a search for both EE and EE perks with no success.

Re: Unable to log into EE Perks

Katie_B — Sat, 25 Nov 2023 07:28:41 GMT

Hello @wrightr982.

I have sent you a private message for more details.

Katie

Re: Unable to log into EE Perks

ReyzilThemis — Fri, 01 Dec 2023 13:04:17 GMT

Hi could you also help me? Same problem and now I’m locked out for 24 hours

Re: Unable to log into EE Perks

James_B — Fri, 01 Dec 2023 13:05:56 GMT

Hi @ReyzilThemis,

Welcome to the EE Community. 🙂

What problems are you experiencing with your EE Perk account?

James

Re: Unable to log into EE Perks

ReyzilThemis — Fri, 01 Dec 2023 13:06:40 GMT

It wouldn’t let me log in said it was invalid so tried to reset and said was not able to. And now I’m locked out my perks account

Re: Unable to log into EE Perks

James_B — Fri, 01 Dec 2023 13:17:37 GMT

Hi @ReyzilThemis,

You'll not be able to reset your password until your account is unlocked.

Please allow 24 hours without any further login attempts before following the password reset link.

Thanks

James

Re: Unable to log into EE Perks

wrightr982 — Sun, 17 Dec 2023 20:27:53 GMT

No idea what is going on now can some please Help?

Re: Unable to log into EE Perks

Katie_B — Mon, 18 Dec 2023 07:49:00 GMT

Hello @wrightr982.

Welcome back to the community.

I have sent you a private message for more details.

Katie