topic Re: Xbox games pass in Offers & Add-ons

Xbox games pass

Seymourj90 — Thu, 30 Nov 2023 12:30:18 GMT

Hi,

I have added the Xbox game pass add on to my new sim but have not received any details or a code to add it on.

I previously had the add on as a separate add on, but with the new SIM card it included the Xbox add on. So I cancelled my previous ‘solo’ add on and chose the add on with the new SIM card.
any and all help will be appreciated.

thanks

Re: Xbox games pass

James_B — Thu, 30 Nov 2023 14:43:58 GMT

Hi @Seymourj90,

Welcome to the EE Community. 🙂

Is your subscription still working? You may need to wait for your current monthly subscription to finish.

James

Re: Xbox games pass

Seymourj90 — Thu, 14 Dec 2023 16:03:36 GMT

Hi,

My subscription has now ended and I don’t have access to game pass.

Where do I find the code or how do I activate?

Re: Xbox games pass

Leanne_T — Thu, 14 Dec 2023 16:27:05 GMT

Hi @Seymourj90

Thanks for coming back to us.

Does the inclusive extra show in your EE app?

If so, did you receive a text from us when you added the inclusive extra with a link to follow and get set up?

Leanne 🙂

Re: Xbox games pass

Seymourj90 — Thu, 14 Dec 2023 16:50:25 GMT

Hi,

so it is an inclusive add on for my partners contract.
she brought her number over but there was a delay with that. She has said she hasn’t had a text regarding anything.

thanks

Re: Xbox games pass

Leanne_T — Thu, 14 Dec 2023 16:57:10 GMT

Thanks @Seymourj90

If your partner calls us on 150, the team will get this looked into 🙂

Leanne.

Re: Xbox games pass

Seymourj90 — Thu, 14 Dec 2023 16:58:39 GMT

Hi Leanne,

She has a SIM card on my account.
so it all runs through me.
do I need to still use her phone to do it?

Re: Xbox games pass

Leanne_T — Thu, 14 Dec 2023 17:00:28 GMT

No that is fine @Seymourj90

You can call from your phone if you are the account holder 🙂

Leanne.