topic Re: NHS Perks in Offers & Add-ons

NHS Perks

Couttleberry — Wed, 15 Nov 2023 19:12:37 GMT

After a lot of trouble getting back into NHS perks and having to re-register, I have lost the 20% discount on my mobile bill. How can I get this reinstated?

Re: NHS Perks

James_B — Thu, 16 Nov 2023 07:42:16 GMT

Hi @Couttleberry,

Welcome to the EE Community. 🙂

You'll just need to redeem a new Perk discount code when you order your upgrade online.

Hope this helps.

James

Re: NHS Perks

Couttleberry — Fri, 17 Nov 2023 18:39:40 GMT

But I don't want to upgrade, I just would like you to reinstate the discount which only lapsed because your system didn't allow me to logon.

Re: NHS Perks

Christopher_G — Sat, 18 Nov 2023 07:47:02 GMT

Are you still within your contract period, @Couttleberry?

The 20% discount will only apply to the price plan’s monthly recurring charge and will last for the duration of your minimum term. At the end of your minimum term, your price plan’s monthly recurring charge will revert to the usual pre-discount price, unless you upgrade again using a new EE Perk code.

Chris

Re: NHS Perks

Couttleberry — Tue, 28 Nov 2023 18:23:24 GMT

HI, I did the upgrade and applied the discount code. I had an email today saying there was a problem matching the phone number and to log in to NHS perks and enter the phone no. I did this and received a message back saying the offer did not apply.

Re: NHS Perks

James_B — Tue, 28 Nov 2023 18:58:06 GMT

What was the full message you received @Couttleberry?

James

Re: NHS Perks

Couttleberry — Tue, 28 Nov 2023 19:18:57 GMT

when I put in the phone number or the message saying that EE couldn't process the number and to log in and enter my number?

Re: NHS Perks

Leanne_T — Wed, 29 Nov 2023 07:39:39 GMT

Hi @Couttleberry

Thanks for coming back to us.

Is the plan you have selected already discounted or on offer?

Leanne 🙂

Re: NHS Perks

Couttleberry — Wed, 29 Nov 2023 18:05:25 GMT

yes

Re: NHS Perks

James_B — Wed, 29 Nov 2023 18:15:09 GMT

Hi @Couttleberry,

Sorry, the discount cannot be used in conjunction with any other offer or discount.

James

Re: NHS Perks

Couttleberry — Wed, 29 Nov 2023 18:30:51 GMT

after the 6 months of the offer, will the NHS perk then be applied?

Re: NHS Perks

James_B — Wed, 29 Nov 2023 18:44:10 GMT

Hi @Couttleberry,

No, the EE Perk discount can only be applied within 30 days of purchase.

James

Re: NHS Perks

Couttleberry — Wed, 29 Nov 2023 18:47:16 GMT

and the nhs perks can't be applied to other phones on the same account unless I upgrade them?

Re: NHS Perks

James_B — Wed, 29 Nov 2023 18:50:17 GMT

That's right @Couttleberry

EE Perk discount codes should be redeemed at the point of purchase, or can be applied a maximum of 30 days later if it wasn't possible at the point of purchase due to a technical issue.

James

Re: NHS Perks

Couttleberry — Wed, 29 Nov 2023 18:53:56 GMT

I lost my NHS perks because due to a technical problem I was unable to continue with the discount. I was asked to log in to confirm that I still qualified and was unable to.

Re: NHS Perks

James_B — Wed, 29 Nov 2023 18:58:36 GMT

Hi @Couttleberry,

If the new plan you have purchased is already discounted, it wouldn't be compatible with the EE Perk discount as well.

What was the technical problem you mentioned?

James

Re: NHS Perks

Couttleberry — Wed, 29 Nov 2023 19:06:15 GMT

A few weeks ago I received a message indicated that I needed to sign in to NHS perks if I wanted to continue receiving the discount. I tried to sign in but like many other people my sign in wasn't recognised. In the end your team said I would have to re-register. At that point I was told that NHS perks couldn't be applied unless I upgraded. So I did this, but because the upgrade is on offer I don't get the perks. I didn't really want the upgrade but was lead to believe that was the only way to get the NHS perk applied.

Re: NHS Perks

Leanne_T — Thu, 30 Nov 2023 07:38:25 GMT

The perk discount would be removed at the end of the minimum term of the contract you previously had to continue with the perk you would need to create a new code and use this on an upgrade that was eligible for the perk discount @Couttleberry

How did you upgrade was this online, over the phone or in store?

Full details on the perk discount can be found here Perks, Discounts & Customer Benefits.

Thanks 🙂

Leanne.

Re: NHS Perks

Dm1982 — Sun, 10 Dec 2023 18:24:44 GMT

Hi James,

We are having the same issue, cannot log onto the NHS Perks site, even when receiving a password reset, this link is then not working.

Please help

Re: NHS Perks

James_B — Mon, 11 Dec 2023 07:41:22 GMT

Hi @Dm1982,

Welcome to the EE Community. 🙂

Which error message do you see when trying to login?

What happens when you follow the password reset link?

James