topic Re: EE NHS Perk Deactivated in Offers & Add-ons

EE NHS Perk Deactivated

jrobert3 — Sun, 29 Jan 2023 13:46:40 GMT

My wife is trying to log-in to request an NHS EE perk code but receives the following error.

ACCOUNT DEACTIVATED

Your account has been deactivated as your registration was not completed within the allowed time frame.

When she tries to register or should we say re-register she gets the following error message:

The details provided are already registered for EE Perks.

I have tried to ring EE but advised we need to go through the EE community chat to resolve this.

I am trying to upgrade and apply the discount code which my wife will provide.

Can you help please?

Christopher_G — Sun, 29 Jan 2023 16:03:08 GMT

Hi
I've sent you a private message to get some information from you. Please take a look and get back to me.
Thanks
Chris

Mmacd2009 — Tue, 31 Jan 2023 14:12:01 GMT

The exact same situation has happened to me. Can you advise how to rectify this as I too would like to upgrade and use my discount?
Thanks

Leanne_T — Tue, 31 Jan 2023 14:14:04 GMT

Thanks for coming here.

Is your perk account showing as deactivated?

How long ago did you register for a perk account?

Leanne 🙂

Mmacd2009 — Tue, 31 Jan 2023 19:28:35 GMT

Yes it says it’s deactivated. Can’t remember when I activated it. Probably 6-12 months ago

I then tried to register again but it said the email address was previously registered so would not let me register again

Christopher_G — Wed, 01 Feb 2023 08:03:55 GMT

Hi @Mmacd2009
I've sent you a private message to get some information from you. Please take a look and get back to me.
Thanks
Chris

Tarmac3103 — Sun, 26 Nov 2023 11:29:20 GMT

We are having similar problem. Did you get this resolved?

Katie_B — Sun, 26 Nov 2023 12:12:20 GMT

I have sent you a private message for more details.

Katie

Mmacd2009 — Sun, 26 Nov 2023 19:36:55 GMT

Yes I did get it sorted in the end. I think I contacted them via the chat feature and they talked me through it.

Christopher_G — Mon, 27 Nov 2023 08:16:25 GMT

Thanks for letting us know, @Mmacd2009 🙂

Chris