topic Re: EE SIM deal after failed broadband order in Offers & Add-ons

EE SIM deal after failed broadband order

Moose_UK — Wed, 22 Nov 2023 19:01:37 GMT

Evening all,

I had attempted to move my broadband from BT to EE, but they have decided that it is impossible and cannot be done. They have cancelled the transfer and have regraded my existing BT broadband.

I had taken out a discounted SIM when transferring my broadband to EE. Does anyone know if the discount will remain on the SIM?

I should have asked when I was on the phone earlier, but I was so stressed with it all that I wanted the call to be over. I'll call them again when I'm up to it if no-one knows the answer.

Re: EE SIM deal after failed broadband order

Katie_B — Thu, 23 Nov 2023 08:29:01 GMT

Good morning @Moose_UK.

I am sorry to hear this.

Is your EE SIM now active?

Does a discount show within your EE account?

Katie

Re: EE SIM deal after failed broadband order

Moose_UK — Thu, 23 Nov 2023 10:25:25 GMT

SIM is active and number is ported across.

I’m unable to view my plan due to the amount of crashed out orders, so the website and app just freeze whenever I try to access anything!

Re: EE SIM deal after failed broadband order

Katie_B — Thu, 23 Nov 2023 10:56:13 GMT

Thanks for getting back to me @Moose_UK.

We have no account access here on the community to check any discounts.

Please give us a call on 150 and our customer care team will be happy to confirm.

Katie