topic Re: locked out of ee perks in Offers & Add-ons

locked out of ee perks

Donna8419 — Fri, 14 Jul 2023 11:18:56 GMT

I have locked myself out of ee perks, can it be unlocked please?

Thanks

Donna

Re: locked out of ee perks

Christopher_G — Fri, 14 Jul 2023 13:18:49 GMT

Hi @Donna8419

Welcome to the community.

What does it say when you try to log in? Does it say your account is deactivated?

Chris

Re: locked out of ee perks

Donna8419 — Fri, 14 Jul 2023 13:22:38 GMT

no it says locked out for 24 hours from last night.

Re: locked out of ee perks

Christopher_G — Fri, 14 Jul 2023 13:29:10 GMT

OK, thanks @Donna8419

It will automatically unlock and allow you to try and log in again after 24 hours. Let us know if you have problems logging in or changing your password once it's been unlocked.

Chris

Re: locked out of ee perks

Donna8419 — Fri, 14 Jul 2023 13:32:06 GMT

I need to renew my contract today and I cannot get access to a ee perks code. is there anything I can do.

Re: locked out of ee perks

Christopher_G — Fri, 14 Jul 2023 13:36:00 GMT

The perk code should be added at the point of purchase, to make sure that it's compatible with the plan that you choose, @Donna8419. If you're able to wait until it's unlocked and you can log in, I would recommend doing so.

It can be added through our customer service team within the first 30 days of the contract being taken out though.

Chris

Re: locked out of ee perks

Donna8419 — Fri, 14 Jul 2023 13:41:05 GMT

Ok thanks for the information

Re: locked out of ee perks

Donnag01 — Mon, 20 Nov 2023 16:46:21 GMT

Can u reset my perks pls

Re: locked out of ee perks

Leanne_T — Mon, 20 Nov 2023 17:25:02 GMT

Hi @Donnag01

Thanks for coming here.

What message do you get when you log into EE Perks?

Leanne 🙂