topic Re: EE Perk says my account is deactivated. in Offers & Add-ons

EE Perk says my account is deactivated.

Sqaull007 — Wed, 31 May 2023 07:55:49 GMT

Good morning,

I have recently upgraded my phone on to a new contact, I went to add the 20% line discount to it but when I tried to login to EE perks it would not let me. I went to reset password, that sends a link to my work email, i go to process it and it accepts the new password. Go to login with new password and it say account deactivated.

Go to re-register my account and it states that my work e-mail is already linked. I'm out of options now and have come you friendly bunch.

Re: EE Perk says my account is deactivated.

Leanne_T — Wed, 31 May 2023 08:16:10 GMT

Hi there @Sqaull007

Thanks for coming to the community.

I've sent you a private message on here for some extra details.

Leanne 🙂

Re: EE Perk says my account is deactivated.

Sqaull007 — Thu, 16 Nov 2023 11:10:50 GMT

Hi Leanne_T, I have not received any message.

Re: EE Perk says my account is deactivated.

Katie_B — Thu, 16 Nov 2023 11:13:58 GMT

Good morning @Sqaull007.

Welcome back to the community.

I can see your original message was replied to with a private message back in May by @Leanne_T.

Are you still experiencing issues with logging in to your EE Perks account?

Katie

Re: EE Perk says my account is deactivated.

Sqaull007 — Thu, 16 Nov 2023 11:15:20 GMT

I am yes.

Re: EE Perk says my account is deactivated.

Katie_B — Thu, 16 Nov 2023 11:16:09 GMT

When you have a moment please check your community inbox @Sqaull007.

Katie