topic Re: EE perks in Offers & Add-ons

EE perks

lv9880 — Tue, 14 Nov 2023 21:58:57 GMT

EE Perks won't let me login.

Tried reset password and re-registering still no luck

Can you sort it out

Re: EE perks

Leanne_T — Wed, 15 Nov 2023 08:09:29 GMT

Hi @lv9880

Thanks for coming back to the community.

Did you receive the email to reset the password?

How long ago did you last login to the perk account?

Leanne 🙂

Re: EE perks

lv9880 — Wed, 15 Nov 2023 11:30:14 GMT

Reply no email received

Last logged in quite a while ago.

Re: EE perks

Leanne_T — Wed, 15 Nov 2023 11:42:10 GMT

Thanks @lv9880

Are you using the work email for the password reset email?

Have you checked your junk/spam folder?

Leanne 🙂

Re: EE perks

lv9880 — Wed, 15 Nov 2023 15:37:48 GMT

I checked junk/spam folders still nothing.

I need this sorting ASAP.

Regards,

Alavi

Re: EE perks

Leanne_T — Wed, 15 Nov 2023 15:57:20 GMT

Hi @lv9880

I have sent you a private message for some details 🙂

Leanne.

Re: EE perks

lv9880 — Thu, 16 Nov 2023 09:20:29 GMT

Hi,

Is this some sort of a joke.

I haven't received any private messages.

Regards,

Alavi

Re: EE perks

Leanne_T — Thu, 16 Nov 2023 09:22:34 GMT

Hi @lv9880

This is showing as sent, please check your community private messages here. Does this show?

Leanne.

Re: EE perks

Leanne_T — Fri, 17 Nov 2023 15:41:32 GMT

Hi @lv9880

Did you get my private message on the community?

I would love to help you get this sorted.

Leanne 🙂