topic Re: Apple TV+ trial not working in Offers & Add-ons

Apple TV+ trial not working

RamblingRover — Sat, 11 Nov 2023 20:42:56 GMT

I have been sent a text message from EE with a link to register for the 6 months free trial of Apple TV+. Selecting the link on my iPhone takes me to safari and then redirects to AppleTV. It shows a 'Cannot Connect' error. How do I get it to work?

Re: Apple TV+ trial not working

James_B — Sun, 12 Nov 2023 09:54:59 GMT

Hi @RamblingRover,

Welcome to the EE Community. 🙂

Does it work if your turn off WiFi and use mobile data?

James

Re: Apple TV+ trial not working

RamblingRover — Sun, 12 Nov 2023 10:09:21 GMT

It makes no difference. I have also gone onto my account and it seems that Apple TV+ was not added as an add-on. I have now sent a text to 150 with 'TV PLUS' and had a reply telling me when it will run out, but no instructions or link to access it.

Re: Apple TV+ trial not working

James_B — Sun, 12 Nov 2023 10:19:37 GMT

Have you ever had an Apple TV+ trial through EE before @RamblingRover?

James

Re: Apple TV+ trial not working

RamblingRover — Sun, 12 Nov 2023 10:21:39 GMT

No, I have just switched to EE.

Re: Apple TV+ trial not working

James_B — Sun, 12 Nov 2023 11:21:36 GMT

Can you view content if you log in to Apple TV+ using your Apple ID @RamblingRover?

James

Re: Apple TV+ trial not working

RamblingRover — Sun, 12 Nov 2023 12:30:22 GMT

Yes I can see and also play content that is free such as trailers.

Re: Apple TV+ trial not working

James_B — Sun, 12 Nov 2023 12:39:29 GMT

Can you play any content included with Apple TV+ @RamblingRover?

James

Re: Apple TV+ trial not working

RamblingRover — Sun, 12 Nov 2023 13:40:30 GMT

No. It is telling me I have to subscribe.

Re: Apple TV+ trial not working

James_B — Sun, 12 Nov 2023 13:45:22 GMT

Is your correct phone number displayed in Settings > Phone > My Number @RamblingRover?

James

Re: Apple TV+ trial not working

RamblingRover — Sun, 12 Nov 2023 13:55:01 GMT

Yes it is correct

Re: Apple TV+ trial not working

James_B — Sun, 12 Nov 2023 14:03:35 GMT

Thanks for checking @RamblingRover

I'd recommend contacting Technical Support so a member of the team can take a detailed look at this for you.

They'll be happy to help. 🙂

James

Re: Apple TV+ trial not working

RamblingRover — Mon, 13 Nov 2023 06:36:23 GMT

I found the answer, which others may find useful (as EE didn’t provide instructions).
In TV+ on the phone, go into profile then into Manage Subscriptions. You should see an EE invite which needs to be accepted.

Re: Apple TV+ trial not working

Christopher_G — Mon, 13 Nov 2023 08:43:02 GMT

Thanks for coming back to share the solution, @RamblingRover. 🙂

Chris

Re: Apple TV+ trial not working

Bytes — Mon, 18 Dec 2023 17:46:09 GMT

I am having the same issue, and tried the suggested solution, but there is no invite.

Any further advice?

Cheers

Re: Apple TV+ trial not working

Emsuk78 — Wed, 20 Dec 2023 20:24:28 GMT

I am having the same issue and solution mentioned doesn't exist for me. Got the text from EE, clicked link and created an AppleID, but it didn't ask for my phone number and I am not showing as having a subscription or 6 month trial on Apple Tv. Apple TV add-on is showing on EE account with subscription lasting until June 2024 but I don't have access to AppleTv.

Re: Apple TV+ trial not working

James_B — Thu, 21 Dec 2023 07:47:33 GMT

Hi @Emsuk78,

Welcome to the EE Community. 🙂

What type of phone are you using?

Have you tried following the link over mobile data, rather than WiFi?

Are you using a VPN?

James

Re: Apple TV+ trial not working

Emsuk78 — Thu, 21 Dec 2023 09:02:13 GMT

Hi, Samsung/Android phone. When I clicked on the link it took me to Apple TV and I created an apple id with my email address as it said to, so now the link just takes me through to AppleTV to signed in on wifi or 4g. I don't have a vpn. But I don't have the free Subscription on my AppleTV account asks me to sign up to 7 day trial or pay. When I go to settings there are no other options but the normal subscription.

Re: Apple TV+ trial not working

James_B — Thu, 21 Dec 2023 09:31:03 GMT

Hi @Emsuk78,

Please get in touch with Customer Care so a member of the team can check everything is set up correctly on your EE account.

They'll be happy to help. 🙂

James

Re: Apple TV+ trial not working

Spoons72 — Tue, 27 Feb 2024 18:31:15 GMT

Did you ever get a resolution to this? I'm having exactly the same issue as you've described it.