topic Re: Apple music add-on in Offers & Add-ons

Apple music add-on

aaminaharooj — Mon, 02 Jan 2023 14:14:56 GMT

I have an apple music add on for 6 months with my new phone but it doesn’t work and it says no subscription is found through Ee and I got a message from 150 saying I have it, but it isnt applied

Re: Apple music add-on

Katie_B — Tue, 03 Jan 2023 08:42:02 GMT

Hello @aaminaharooj.

Welcome to the EE Community.

Have you text MUSIC to 150 and followed the set up?

If yes, have you had Apple Music free with EE before? even on previous contracts.

Katie

Re: Apple music add-on

aaminaharooj — Tue, 03 Jan 2023 15:26:27 GMT

Yes and it says they’re unable to add it. I have the add on but it just wont let me apply it and im not sure why

Re: Apple music add-on

Katie_B — Tue, 03 Jan 2023 15:44:05 GMT

Hi @aaminaharooj.

Could you confirm if you have ever had Apple Music with EE before?

Katie

Re: Apple music add-on

aaminaharooj — Tue, 03 Jan 2023 16:00:52 GMT

No i have not, but when i go on the app they offer 1 month free with apple

Re: Apple music add-on

Jon_K — Tue, 03 Jan 2023 17:59:47 GMT

Thanks @aaminaharooj.

I'd recommend getting in touch with our Customer Care team about this so they can check your account and make sure it's set up correctly.

Jon

Re: Apple music add-on

Jamesob — Fri, 10 Nov 2023 21:54:21 GMT

I have not received my activation code for apple music. Can you help?

Re: Apple music add-on

James_B — Sat, 11 Nov 2023 07:46:13 GMT

Hi @Jamesob,

Which Apple Music subscription/offer are you trying to activate?

James