topic Re: Friends & Family code only discounting for 6 months in Offers & Add-ons

Friends & Family code only discounting for 6 months

Johand — Thu, 09 Nov 2023 07:51:32 GMT

Can anyone advise as I’m not getting any joy with getting this resolved.
I’ve given a couple of 50% discount codes out to family & they have used them to switch over to EE. They’ve switched to a Sim only deal for 24months but code is only showing as discounted for 6 months. Tried filling in the colleague products form but they just keep closing it saying code has been applied, so not fully understanding the issue - despite me asking them to contact me. 150 said they should think themselves lucky as the discount should only be 30% - obviously a training issue there.
Starting to wish I’d not bothered !

Re: Friends & Family code only discounting for 6 months

Christopher_G — Thu, 09 Nov 2023 10:57:52 GMT

Hi @Johand

Welcome to the community.

I've sent you a private message about this. Please take a look and get back to me.

Thanks

Chris

Re: Friends & Family code only discounting for 6 months

Christopher_G — Thu, 09 Nov 2023 11:15:24 GMT

Hi @Profile closed

It's for SIM plans 12+ months too. 🙂

Chris

Re: Friends & Family code only discounting for 6 months

Christopher_G — Thu, 09 Nov 2023 11:42:18 GMT

I've checked and the relevant information is available to our customer service teams, @Profile closed. I'm sorry if the incorrect information was given to you.

Chris

Re: Friends & Family code only discounting for 6 months

hardev — Wed, 20 Mar 2024 13:33:25 GMT

Hi - what was the solution for this please?

My friend is having the same problem with the code I've given him (saying code has been applied)?

Thanks