topic Re: TNT Sports activated but not working in Offers & Add-ons

TNT Sports activated but not working

Robot_egg — Tue, 07 Nov 2023 19:05:44 GMT

I have TNT sports as an inclusive extra, I have activated it on the EE website. However, when I go to use the discovery+ app and watch TNT sports it states that I need to upgrade my pass. Very frustrating 😠.

Re: TNT Sports activated but not working

James_B — Wed, 08 Nov 2023 08:17:56 GMT

Hi @Robot_egg,

Welcome to the EE Community. 🙂

Did you switch from BT Sport or is it a brand new subscription?

Do you have any discovery+ subscriptions via other service providers?

James

Re: TNT Sports activated but not working

Robot_egg — Wed, 08 Nov 2023 20:22:00 GMT

I did have BT Sport. I only signed up for discovery+, switched my BT Sport account and activated TNT sports when I chose TNT sports as my inclusive extra. I changed my inclusive extra from BT Sport to EU Roaming a few months ago and then changed it back to TNT sports this month.

I only have a discovery+ account and subscription through TNT sports. When I launch the app it states I don't have any subscription and I need to pay for a pass. I cannot access my TNT sports subscription whatsoever.

Re: TNT Sports activated but not working

James_B — Thu, 09 Nov 2023 07:44:33 GMT

Did you receive a verification link via text after activating your inclusive extra online @Robot_egg?

James

Re: TNT Sports activated but not working

Robot_egg — Thu, 09 Nov 2023 21:18:52 GMT

No I did not receive any verification link following activating my TNT Sports as an inclusive extra. Should I have? @James

Re: TNT Sports activated but not working

Katie_B — Fri, 10 Nov 2023 07:18:37 GMT

Thanks for getting back to us @Robot_egg.

Yes, a verification link should have been sent to complete your set up.

Are you able to try logging in HERE with your BT ID and come back to let us know what happens?

Katie

Re: TNT Sports activated but not working

Robot_egg — Fri, 10 Nov 2023 15:00:53 GMT

When I click the link it asks me to confirm my BT Sports account. Once I do so it states that I have already activated my discovery+ account.

When I proceed to discovery+ from that page and try to access TNT sports it still comes up with a requirement to purchase a pass to access TNT sports content. @Katie_B @James_B .

Re: TNT Sports activated but not working

Katie_B — Fri, 10 Nov 2023 15:09:15 GMT

Thanks for trying @Robot_egg.

I would recommend giving us a call and speaking with our technical care team.

Please keep us updated,

Katie

Re: TNT Sports activated but not working

Aneurin — Thu, 16 Nov 2023 20:54:47 GMT

I have the exact same problem as this, how do I resolve it please?

Re: TNT Sports activated but not working

Leanne_T — Fri, 17 Nov 2023 07:54:33 GMT

Morning @Aneurin

Do you have TNT Sports showing as an add-on in your EE app and have registered with discovery+?

Leanne 🙂

Re: TNT Sports activated but not working

Aneurin — Fri, 17 Nov 2023 13:24:41 GMT

Yes tnt is the add on, I had BT Sports when it was that too. And I have
“activated” my discovery account. But when I go into the TNT app it will
not let me watch anything, saying I need an account.

Re: TNT Sports activated but not working

Leanne_T — Fri, 17 Nov 2023 13:45:20 GMT

Hi @Aneurin

Are you using your BT ID log in details?

Can you try logging out and back in again, does this work for you?

Leanne.