topic Re: EE Perks Account Deactivated in Offers & Add-ons

EE Perks Account Deactivated

Jdonnelly92 — Sat, 04 Nov 2023 14:04:38 GMT

Hello

I am having a similar problem to others in that my perks account has been deactivated and I cannot re-verify to generate a discount code.

Have tried calling 150 but having no luck. Can I please get some help having this re-activated?

thank you!

Re: EE Perks Account Deactivated

Leanne_T — Sat, 04 Nov 2023 15:30:28 GMT

Hi @Jdonnelly92

Thanks for posting 🙂

I have replied to your private message.

Leanne.

Re: EE Perks Account Deactivated

yvonnemillar1 — Tue, 07 Nov 2023 10:35:56 GMT

i am having the same problem it says account deactivated and no one can help me. i need to apply to discount or i can't afford it

Re: EE Perks Account Deactivated

Leanne_T — Tue, 07 Nov 2023 10:54:48 GMT

Hi @yvonnemillar1

Thanks for the private message, I have replied to you now 🙂

Leanne.

Re: EE Perks Account Deactivated

Danboy525 — Tue, 07 Nov 2023 15:33:38 GMT

I am also having the same issue as my NHSBT mail control is blocking the EE Perks activation email. I am due to renew this month and need a new code asap due to my financial situation. Please can you help?

Re: EE Perks Account Deactivated

yvonnemillar1 — Tue, 07 Nov 2023 15:36:22 GMT

Hi there. If the email is blocked you will need to speak to someone in your IT department to sort that for you.
Kind regards
Yvonne Millar

Re: EE Perks Account Deactivated

Leanne_T — Tue, 07 Nov 2023 15:44:38 GMT

Hi @Danboy525

Have you contacted your IT department to see if the block can be removed?

Leanne 🙂

Re: EE Perks Account Deactivated

Danboy525 — Tue, 07 Nov 2023 15:55:32 GMT

Thanks both, Yes, they have tried to put an exception in but the Perk email address seems to always be different, so everytime a request is sent, then it is blocked again. Its very frustrating.

Re: EE Perks Account Deactivated

Leanne_T — Tue, 07 Nov 2023 15:58:00 GMT

Hi @Danboy525

Do you have photo ID you can use to register instead of the work email?

Leanne.

Re: EE Perks Account Deactivated

Danboy525 — Tue, 07 Nov 2023 16:00:59 GMT

Yes i have my ID Badge with my photo on. Do i create a new account and use that method instead?

Re: EE Perks Account Deactivated

Leanne_T — Tue, 07 Nov 2023 16:01:47 GMT

Thanks @Danboy525

I've sent you a private message for some details 🙂

Leanne.

Re: EE Perks Account Deactivated

LauraB9 — Thu, 09 Nov 2023 14:14:58 GMT

Hi Leanne,

I am having the same problem with my account being deactivated. Please could you help. I have just upgraded and need to generate a new code within 30 days, thanks

Re: EE Perks Account Deactivated

Leanne_T — Thu, 09 Nov 2023 14:57:14 GMT

Hi @LauraB9

Thanks for coming to the community.

I have sent you a message on here for some details 🙂

Leanne.