topic Re: Microsoft 365 smart benefit not in my portal in Offers & Add-ons

Microsoft 365 smart benefit not in my portal

Royster — Fri, 03 Nov 2023 12:27:49 GMT

I selected the office 365 benefit, and followed the instructions to add this to my Microsoft account. In my portal however the license doesn't show to be able to supply to my user and download and install office.

I do already have a business basic license for emails, but this does not include office so I thought this would be a good benefit to have, I'm disappointed it doesn't seem to work though

Re: Microsoft 365 smart benefit not in my portal

James_B — Fri, 03 Nov 2023 14:53:26 GMT

Hi @Royster,

Please can you share some more information about your problem?

What happens when you try to download Office 365? Do you see a particular error message?

James

Re: Microsoft 365 smart benefit not in my portal

Royster — Sun, 05 Nov 2023 22:13:00 GMT

I don't get the option to download it. When I got the activation link it asked me to sign in to my Microsoft portal, after that nothing happens

Re: Microsoft 365 smart benefit not in my portal

James_B — Mon, 06 Nov 2023 08:01:57 GMT

Hi @Royster,

Did you receive an activation link via text?

James

Re: Microsoft 365 smart benefit not in my portal

Royster — Mon, 06 Nov 2023 09:42:42 GMT

Yes, it came by text, clicking it took me to a web page that asked me to sign in to my Microsoft account, which I did. All I got them was my normal Microsoft portal, no license available to download office

Re: Microsoft 365 smart benefit not in my portal

James_B — Mon, 06 Nov 2023 10:52:23 GMT

Hi @Royster,

I'd recommend contacting Technical Support so a member of the team can make sure everything has been set up successfully on your EE account.

They'll be happy to help. 🙂

James