topic Re: Apple TV+ verification in Offers & Add-ons

Apple TV+ verification

8Megan8 — Sat, 04 Nov 2023 16:41:29 GMT

Hi,

I have an android phone and have activated the Apple TV+ addon. In EE app showing I have it free until May. I received a text from EE with a link to register on apple tv site. Apple ID signed in okay. However, it will not verify my phone number at the stage - The phone number associated with this subscription must be verified. It has this message "This phone number could not be verified for this subscription."

Chat to EE helpdesk and tried all sorts.. turn WIFI off and use 4G, sent me another link, try number with/out +44, original sim number and port number. Nothing worked.

Read something online saying it is because I have not got an EE iPhone but EE helpdesk think it should verify on my android phone and then I can watch on my WIFI iPad.

Can anyone help?

Thank you.

Re: Apple TV+ verification

Leanne_T — Sun, 05 Nov 2023 08:41:39 GMT

Hi @8Megan8

Thanks for coming to the community.

Could you try signing into your Apple account and checking the number Apple have registered to see if this can be edited and updated to the Android number?

Leanne 🙂

Re: Apple TV+ verification

8Megan8 — Sun, 05 Nov 2023 09:13:38 GMT

Hi @Leanne_T ,

Thanks for your reply.

I can changed the alternative number for 2 factor authentication but it will not let me add my number to the username, just my email address. I am assuming because it is an android number.

Megan

Re: Apple TV+ verification

Leanne_T — Sun, 05 Nov 2023 09:21:07 GMT

Hi @8Megan8

Can you access Apple TV+ without adding this number?

Leanne.

Re: Apple TV+ verification

8Megan8 — Sun, 05 Nov 2023 10:20:11 GMT

Hi @Leanne_T

I can sign into Apple TV+ on mu android phone but I cannot register the 6 months free offer for the last step is the verification by typing in my phone number and it fails every time with error "This phone number could not be verified for this subscription".I do not how it verifies the phone number.

Megan

Re: Apple TV+ verification

Leanne_T — Sun, 05 Nov 2023 10:22:41 GMT

Thanks @8Megan8

In this case, I would suggest getting back in touch with our technical support team to get this looked into in more detail.

Thanks 🙂

Leanne.

Re: Apple TV+ verification

8Megan8 — Sun, 05 Nov 2023 10:33:11 GMT

Hi @Leanne_T

Okay. Last time it took 2 hours. I will try to find time else just abort.

A quick question, do you know how to get my phone to display my port number rather than the temporary number? I had it done by the provider before, something to do with a reset at the provider's end.

Thank you for trying.

Re: Apple TV+ verification

Leanne_T — Sun, 05 Nov 2023 10:45:10 GMT

Hi @8Megan8

When you call us the team will be able to refresh the network settings for you to display the correct number in your phone settings. This may also help with the Apple TV+ set up once this shows correct for you 🙂

Leanne.

Re: Apple TV+ verification

8Megan8 — Sun, 05 Nov 2023 10:52:11 GMT

Thank you.

Have a nice day.

Re: Apple TV+ verification

Leanne_T — Sun, 05 Nov 2023 10:59:53 GMT

Thanks very much @8Megan8

Have a lovely day too 🙂

Leanne.

Re: Apple TV+ verification

8Megan8 — Sun, 12 Nov 2023 11:16:39 GMT

Just to let you know I have managed to ask for a refresh on my network settings so the my phone's setting is showing my correct number.ber than the temporary number and Apple TV + verification works straight away.

I wish the chat member had listened and get one of those for me instead of asking me to put up with it.

Thanks again for your help.

Re: Apple TV+ verification

James_B — Sun, 12 Nov 2023 13:46:33 GMT

Thanks for sharing the solution @8Megan8 🙂

James

Re: Apple TV+ verification

Bytes — Sun, 10 Dec 2023 10:35:33 GMT

Can someone explain the process, I have added apple tv to my account but cannot see where or how to add my phone number once I have logged in?

Re: Apple TV+ verification

8Megan8 — Sun, 10 Dec 2023 11:11:49 GMT

Hi,

I think this is how it works from my experience.

Once you have added apple tv, you should receive a text from EE to verify. You need to use the phone that has the EE contract. The verification process asks for your mobile number which is the number that you have the EE contact and it checks that number again the phone number in the settings of your phone that you are using to verify. Once it verifies it is the same then it will work.

In the Apple account, if you have not got an iPhone, you cannot add a phone number. The only phone number I can add is the alternative number for verification.

Hope this helps.

Re: Apple TV+ verification

Bytes — Mon, 18 Dec 2023 17:35:20 GMT

Hi 8Megan8,

I have the link, but the verification process does not appear? I do not get any prompts for the mobile number?

Any help would be appreciated

Re: Apple TV+ verification

James_B — Mon, 18 Dec 2023 18:19:32 GMT

Hi @Bytes,

What do you see when you tap the link you received from EE?

James

Re: Apple TV+ verification

8Megan8 — Mon, 18 Dec 2023 19:06:27 GMT

Hi,

The link should take you apple tv site for you to register. Does the link take you to the site?

Re: Apple TV+ verification

Bytes — Mon, 18 Dec 2023 19:11:13 GMT

Hi @James_B & @8Megan8

Thanks for the reply.

I have the link and it takes me to the Apple TV sign in. I sign in and at no point to I get a prompt for the mobile. I have checked in subscriptions as suggested by another user.

I have been onto support twice and they have removed and resent another link and still no joy. I have even been forwarded to Apple from EE and Apple cannot help as they have no record of this promotion.

Getting back in touch with EE at the moment.

Re: Apple TV+ verification

James_B — Tue, 19 Dec 2023 08:13:05 GMT

Which link are you using, @Bytes?

What type of phone are you using?

Have you tried over your mobile data connection, rather than WiFi?

James

Re: Apple TV+ verification

8Megan8 — Tue, 19 Dec 2023 08:53:52 GMT

Hi,

And you using iPhone or android phone? The verification process may be different if on an iPhone. Mine is android.

Have you got an apple tv+ account/subscription before now? I have not so I did not sign in, I registered as in as a new customer.

If you signed in to your apple tv+ account (not apple id account), does it allow you to watch anything?