topic Re: Accessories not showing on the app in Offers & Add-ons

Accessories not showing on the app

Miss-Pia — Sun, 29 Oct 2023 20:48:15 GMT

I purchased a PS VR a few weeks ago, I wasn’t on the position then to buy it outright, where as I am now in the position to pay in full, but I can’t find it on the app!? My monthly bill has changed but there’s no where on the EE app to show my accessories!

Re: Accessories not showing on the app

Leanne_T — Mon, 30 Oct 2023 08:53:14 GMT

Hi @Miss-Pia

Thanks for coming here.

If you log into your EE account on this page - PlayStation VR2 | PS VR 2 | PlayStation VR Headset | EE do you get the option to purchase the PS VR2?

Leanne.

Re: Accessories not showing on the app

Miss-Pia — Thu, 02 Nov 2023 20:35:21 GMT

I have added a PS VR2 to my monthly bill, but I can’t find where it says how much I have left to pay off, and I can’t find where to pay it off on the EE app, my bill shows that I’m paying for my phone contract plus a add on or accessory but I’d like the option to pay it off in full, as I can with my phone contract through the EE app.

Re: Accessories not showing on the app

Miss-Pia — Thu, 02 Nov 2023 20:36:14 GMT

Is there any way to view this? And to pay it off in full will I have to phone EE and do it that way?

Re: Accessories not showing on the app

Chris_B — Thu, 02 Nov 2023 21:12:35 GMT

@Miss-Pia you can only see how long you’ve got left to pay off this item. It’s under add-ons within your account and to pay it off completely you need to call customer services to do this.,

Re: Accessories not showing on the app

Katie_B — Fri, 03 Nov 2023 07:49:41 GMT

Hi @Miss-Pia.

Our customer care team on 150 will be able to provide you with the price.

Katie

Re: Accessories not showing on the app

Jodie1806 — Thu, 16 May 2024 11:00:14 GMT

we want to be able to view it ourselves it hasnt worked on the app or online in months! why are we paying for stuff we cannot see!