topic Re: CUSTOMER LOYALTY DISCOUNT 🤔 in Offers & Add-ons

CUSTOMER LOYALTY DISCOUNT 🤔

Rhonnie123 — Wed, 01 Nov 2023 22:58:48 GMT

Just a query, but.... what has happened to the loyal customer discount?

I upgraded expecting the £10.00 discount to be applied. I am not too sure what is happening.

The price of the upgrade is now much more than I was expecting. The upgrade system and process is not very clear. I am dyslexic and find the process quite confusing at the best of times.

There is no support from EE, for customers with Dyslexia.

Re: CUSTOMER LOYALTY DISCOUNT 🤔

Rhonnie123 — Wed, 01 Nov 2023 22:50:28 GMT

I had the same problem with EE stating that the loyalty discount was never an option. I am somewhat disappointed with EE as I am I migrated from T mobile customer for many years.

Re: CUSTOMER LOYALTY DISCOUNT 🤔

Leanne_T — Thu, 02 Nov 2023 07:26:25 GMT

Hi @Rhonnie123

Thanks for coming to the community.

Have you completed the upgrade?

Is the plan you have selected already on offer or discounted?

Speak soon 🙂

Leanne.

Re: CUSTOMER LOYALTY DISCOUNT 🤔

Lawsonator — Thu, 02 Nov 2023 09:02:13 GMT

You get 14 days to cancel. Next time, use RWG mobile. They run on EE and are cheaper