topic Re: Apple One - This subscription is not available in your country or region in Offers & Add-ons

Apple One - This subscription is not available in your country or region

STEJENT — Wed, 01 Nov 2023 11:55:47 GMT

I have recently received my upgrade and my new plan has been applied to my account today.
this is a Full works iPhone plane which includes Apple One.
I have received the link via text message, but when I click it and try to claim it I get a message saying “This subscription is not available in your country or region.”

why can’t these things ever just be simple?!

im in my home country/town, have tried connected to WiFi and 5G and im not using any VPNs.

What do I need to do?

Re: Apple One - This subscription is not available in your country or region

Chris_B — Wed, 01 Nov 2023 13:30:29 GMT

@STEJENT Do you have private relay turned on ?

Re: Apple One - This subscription is not available in your country or region

STEJENT — Wed, 01 Nov 2023 14:53:00 GMT

No it’s off.
I’ve even tried turning it on and back off and trying again. But no luck.

Re: Apple One - This subscription is not available in your country or region

James_B — Wed, 01 Nov 2023 14:55:54 GMT

Hi @STEJENT,

In settings, if you tap your name followed by Media and Purchases, is your Apple ID linked to the correct region?

James

Re: Apple One - This subscription is not available in your country or region

STEJENT — Wed, 01 Nov 2023 15:03:43 GMT

It won’t let me see because of existing subscriptions. I’ve already cancelled Apple Music, but I have an existing add on subscription from EE for 6 months Apple TV, which it won’t let me cancel, and the EE app won’t either. But it does expire after today.
Could that be it?

Re: Apple One - This subscription is not available in your country or region

James_B — Wed, 01 Nov 2023 15:24:23 GMT

Yes, that could well be it @STEJENT

Please let us know if it works after your current subscription expires.

James

Re: Apple One - This subscription is not available in your country or region

Prongloid — Fri, 03 Nov 2023 09:59:24 GMT

I also had this issue, just got it resolved at 40 mins on phone with EE. There was two things I did before I got it resolved.

My number had been transferred over since I joined EE, and as a result was incorrect in Settings > Phone > Number. I updated that (although saw no immediate change afterwards). After that instead of clicking on the link in the text, I went to Settings > Click your name at the top > EE Plan Benefits. Doing it this way let me claim Apple One.

It took a few minutes after clicking for my Apple Music to start working, so once you've clicked it just give it 5 mins before trying.

The other big things to check... make sure you haven't got a VPN connection lurking in the background that you'd forgotten about.

Re: Apple One - This subscription is not available in your country or region

STEJENT — Fri, 03 Nov 2023 10:11:25 GMT

nope this didn’t work either.

Re: Apple One - This subscription is not available in your country or region

STEJENT — Fri, 03 Nov 2023 10:11:52 GMT

It says my plan doesn’t include any subscriptions.

Re: Apple One - This subscription is not available in your country or region

dredsky — Fri, 03 Nov 2023 11:56:03 GMT

Having the EXACT same issue.

EE says everything is 'fine' there end. Waiting on Apple...

Re: Apple One - This subscription is not available in your country or region

dredsky — Fri, 03 Nov 2023 12:11:39 GMT

Also - I currently have an EE subscription to Apple TV via my old plan (pre upgrade)

Re: Apple One - This subscription is not available in your country or region

joshtlawrence — Sat, 04 Nov 2023 01:15:52 GMT

Having same issue. Anyone had it resolved?!

Re: Apple One - This subscription is not available in your country or region

dredsky — Sun, 05 Nov 2023 15:21:07 GMT

No luck.

looks like some of us upgraded to the full works plan and ended up with part works.

Re: Apple One - This subscription is not available in your country or region

NeilF61 — Sun, 05 Nov 2023 16:03:55 GMT

Having same problem spoke to EE Tech team told me everything ok on there side and get in touch with Apple.

Have been dealing with Apple tech team who are investigating the problem and calling me back Thursday .

Did not realise so many had this problem as both Apple and EE said it was an unusual fault??

Re: Apple One - This subscription is not available in your country or region

clydecruiser — Mon, 06 Nov 2023 13:20:33 GMT

Was this resolved by Apple. Having same issue on my wife’s handset. She mentioned yesterday she had no music available. When I looked EE put her on wrong full works plan. After 2 calls with EE not unsurprisingly it still does not work.

Re: Apple One - This subscription is not available in your country or region

dredsky — Mon, 06 Nov 2023 13:22:27 GMT

EE basically saying "All fine our side"

Apple - still on a case with them, awaiting some feedback / call ....

Re: Apple One - This subscription is not available in your country or region

STEJENT — Mon, 06 Nov 2023 14:03:06 GMT

I spoke with someone at EE on Friday after speaking to Apple, EE confirmed it to be a known issue.
couldn’t tell me when it would be resolved, but applied a credit to my account and an appointment for 4 weeks time to call me back to see if the issue has been fixed.

Re: Apple One - This subscription is not available in your country or region

NeilF61 — Mon, 06 Nov 2023 14:57:41 GMT

No not yet waiting to see what is said on Thursday??

Not very hopeful reading what other people are saying 🤞

Re: Apple One - This subscription is not available in your country or region

clydecruiser — Mon, 06 Nov 2023 15:45:01 GMT

Spoke with Apple. Their support team have committed to come back on Thursday with an update. But I think an EE call will happen again asking for refund since EE managed to screw this up at launch day.

Re: Apple One - This subscription is not available in your country or region

Pbsmith4 — Tue, 07 Nov 2023 07:20:52 GMT

I upgraded my sim deal a d received a text to sign up for apple one. When I clicked on the link and confirmed to join, I received a screen message saying it was not available in my region. Any advice?