topic Re: EE Perk - NHS - not receiving any emails in Offers & Add-ons

EE Perk - NHS - not receiving any emails

eclarke2 — Wed, 25 Oct 2023 17:19:15 GMT

Hi,
I have tried on different days over the last 2 weeks to get logged in to EE perks, so I can claim my 20% off (recently upgraded, believe you can add perk discounts up to 30 days after doing so). I've tried both logging in and registering, with both my work email address and my personal email address + staff pass photo. I don't remember any old passwords so have tried the forgotten password/reset password function. All scenarios end with the website saying it has sent me an email - but no emails are received. Not in junk/spam.
I phoned EE on 150 and they didn't help at all - said they don't know what to do, and suggested I ask my employer HR department for help/ a code. That sounded wrong and I'm sure I didn't do that last time on my previous EE contract, but I did it anyway. HR say they don't do that. So now what should I do?

Thanks, Emily

Re: EE Perk - NHS - not receiving any emails

James_B — Thu, 26 Oct 2023 06:50:02 GMT

Hi @eclarke2,

Welcome to the EE Community. 🙂

Which error message do you see when trying to log in?

Are you entering the same email address you originally registered with?

James

Re: EE Perk - NHS - not receiving any emails

eclarke2 — Tue, 31 Oct 2023 17:53:50 GMT

Hi James, sorry for the delay. It isn't really an error message. It's that when I try to register, or try the forgotten password option, the system then says it has sent me email (either to verify the setup or reset my password). But it hasn't. Is there a way I can send you my personal and work email addresses so you can have a look what's going on for me? I suspect my previous perks account was with my personal address from how the messages looked but I'm not 100%. Many thanks

Re: EE Perk - NHS - not receiving any emails

SHAY83 — Tue, 31 Oct 2023 18:33:01 GMT

Hi Emily

I think I can help. I work for the NHS and I used this website - Discount Code | EE, registered with my NHS email and verified it. You can then ask for emails to be sent to a personal account - but it generates codes and asks how you want to receive them. You use the code on checkout. Et voila!

Best wishes

Shay

Re: EE Perk - NHS - not receiving any emails

Christopher_G — Wed, 01 Nov 2023 07:59:05 GMT

Hi @eclarke2

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris

Re: EE Perk - NHS - not receiving any emails

eclarke2 — Wed, 01 Nov 2023 09:41:47 GMT

Done, thanks

Re: EE Perk - NHS - not receiving any emails

eclarke2 — Wed, 01 Nov 2023 09:45:59 GMT

Hi Shay
That looks like a different one I haven't seen, to get money off your bill when you buy things. I might look at that too, but I'm just trying to get the set 20% every month without needing to do anything further. I've tried to register and log in but am not getting the emails to verify/ reset. Thanks

Re: EE Perk - NHS - not receiving any emails

Alex4059 — Sat, 20 Jan 2024 16:56:36 GMT

Christopher Can I have the same Information place as having the same problem please ?

Re: EE Perk - NHS - not receiving any emails

eclarke2 — Sat, 20 Jan 2024 19:46:35 GMT

Christopher reset my perk account so I could register from scratch. Then I added my discount code via the mobile care team. Good luck 🙂

Re: EE Perk - NHS - not receiving any emails

Katie_B — Sun, 21 Jan 2024 07:20:40 GMT

Hi @Alex4059.

I have responded to your private message.

Katie

Re: EE Perk - NHS - not receiving any emails

jupipper — Wed, 13 Mar 2024 14:53:33 GMT

Hello,

I am having the same problem - I have to reset my perk but not getting any conformation email even though it says it has been sent to my NHS email. I called 150 but they could not help.

Please can you help reset my account.

Re: EE Perk - NHS - not receiving any emails

James_B — Wed, 13 Mar 2024 15:21:14 GMT

Hi @jupipper,

Welcome to the EE Community. 🙂

Which error message do you see when trying to log in to the Perk Portal?

James

Re: EE Perk - NHS - not receiving any emails

jupipper — Wed, 13 Mar 2024 15:23:52 GMT

It says 'We have sent you an email to the company address you provided. Please click on the link in the email to complete your registration.' and then it says my company email address which is correct.

The problem is there is no email coming through, the same problem as the person who started this thread.

Re: EE Perk - NHS - not receiving any emails

James_B — Wed, 13 Mar 2024 15:31:00 GMT

Hi @jupipper,

If you aren't receiving your verification email it is likely being blocked by your employer's spam filter.

To resolve this, please contact your IT support team.

Alternatively, if your employer provides you with photographic ID, you can register with your personal email address and use this for verification.

Please let me know if you'd like to do this.

Thanks

James

Re: EE Perk - NHS - not receiving any emails

jupipper — Wed, 13 Mar 2024 15:32:50 GMT

Hi James,

Thank you - yes I do have photographic ID, please could I register with my personal email?

Thank you.

Re: EE Perk - NHS - not receiving any emails

James_B — Wed, 13 Mar 2024 15:35:35 GMT

No problem, @jupipper

Please check your community inbox.

James

Re: EE Perk - NHS - not receiving any emails

lauraw86 — Mon, 18 Mar 2024 13:42:40 GMT

Hi, I'm having the same problem. Would I be able to register using my personal email address please? I also have photographic ID. Thanks

Re: EE Perk - NHS - not receiving any emails

James_B — Mon, 18 Mar 2024 14:13:48 GMT

Welcome to the EE Community, @lauraw86 🙂

Are you currently registered with your work email?

If you are, what happens when you try to log in?

James

Re: EE Perk - NHS - not receiving any emails

lauraw86 — Mon, 18 Mar 2024 15:09:58 GMT

Hi, yes I am currently registered with my work email. I'm also receiving the same message as the person above, where it's saying that an email has been sent to my work account and that I need to click the link to verify it. I've tried a few times but nothing has come through to me, including my spam folder.

Re: EE Perk - NHS - not receiving any emails

James_B — Mon, 18 Mar 2024 15:19:17 GMT

No problem, @lauraw86

Please check your community inbox.

James