topic Re: Unable to cancel Apple TV+ add-on in Offers & Add-ons

Unable to cancel Apple TV+ add-on

Arivaman — Wed, 21 Jun 2023 10:28:19 GMT

I am trying to cancel my Apple TV+ trial add-on. I have tried to do this with myEE on my phone, desktop pc, and laptop. None of these devices carry out this with myEE app. 150 service is a joke. It's aim is to give you everything you don't want and prevent at all costs talking to an agent. Next year my EE contract expires. Hallelujah.

Re: Unable to cancel Apple TV+ add-on

Christopher_G — Wed, 21 Jun 2023 12:18:44 GMT

Hi @Arivaman

Welcome to the community.

I'm sorry to hear that you're having problems cancelling that. Have you tried speaking to our Live Chat team. There's a 'start conversation' button on our get in touch help page to speak to them.

Chris

Re: Unable to cancel Apple TV+ add-on

Arivaman — Wed, 21 Jun 2023 14:43:51 GMT

Live chat/messaging not available. Message sent to EE team on twitter 10.30am this morning. 5 hours later no response.

EE stands for Execeptionally Evasive.

Re: Unable to cancel Apple TV+ add-on

Christopher_G — Wed, 21 Jun 2023 14:55:28 GMT

Sorry to hear that, @Arivaman.

I'm sure the Social Media team will be in touch with you soon. What happens when you try to speak to our live chat team?

Chris

Re: Unable to cancel Apple TV+ add-on

Arivaman — Wed, 21 Jun 2023 15:08:24 GMT

As I said before, there is no live chat function available.

Rather than all the social media teams coming over the hill to answer my request, why not get a competant software programmer to get the 'Add-Ons' page on myEE to function correctly.

Re: Unable to cancel Apple TV+ add-on

Christopher_G — Wed, 21 Jun 2023 17:42:04 GMT

This seems like something that could be directly related to your account. It may be worth calling 150, @Arivaman.

Chris

Re: Unable to cancel Apple TV+ add-on

OanaV — Fri, 27 Oct 2023 16:52:00 GMT

I’m experiencing the same issue so I don’t think its just related to one account

Re: Unable to cancel Apple TV+ add-on

Leanne_T — Fri, 27 Oct 2023 17:37:17 GMT

Hi @OanaV

Thanks for coming here.

Do you have the option to cancel the trial in your iCloud subscriptions?

Leanne.